The Usage of Balanced Scorecard (BSC) in Evaluating the Performance of the University of Jordan/Aqaba Branch from the Academic Staff Perspective
DOI:
https://doi.org/10.25255/jss.2021.10.2.232.247Keywords:
Balanced Scorecard, University Performance, Academic Staff, JordanAbstract
The study aims to investigate the usage of Balanced Scorecard as a tool to evaluate the performance of the University of Jordan/Aqaba branch from the perspective of academic members. In order to achieve the objectives of the study and test hypotheses, the study relied on primary and secondary data, where the questionnaire was designed to reconnaissance the opinion of the sample of (65) members, the study was based on the analytical descriptive method and analysis of study variables and test hypotheses. One of the most important results of the study, the University is working to keep pace with scientific development through the development of academic programs and to ensure that the development of new programs according to scientific requirements, which has enabled the possibility of application of the performance of Balanced Scorecard, as noted, the cost of time courses at the university, which is obvious in the level of academic and administrative services submitted to the students that greatly increase the tuition fees for students in colleges, the university strives heavily on the development of their role and to highlight the reputation and efficiency among all Arab and international universities, and is working to develop a relationship with alumni and follow up on their situation, but it faces some difficulties due to the economic conditions that prevent without the possibility of absorption of graduates into the labor market. The most important recommendations of the study is that University has to work to intensify efforts to further develop and to elevate the Balanced Scorecard to the rank of international universities besides the university administration serving to check the tuition fees for students and work on the budget with the services provided to them taking into consideration the social situations, as well as to increase the voltage in the follow-up conditions of graduates and to work up creating jobs for them.
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References
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Shannak, R., Al-Zu’bi, Z., Obeidat, B., Alshurideh, M., &Altamony, H. (2012).A theoretical perspective on the relationship between knowledge management systems, customer knowledge management, and firm competitive advantage. European Journal of Social Sciences, 32(4), 520-532.
Shannak, R., Obeidat, B., &Almajali, D. (2010). Information technology investments: a literature review. Proceedings of the 14th IBIMA Conference on Global Business Transformation through Innovation and Knowledge Management: An Academic Perspective, Istanbul-Turkey, 23rd-24th June, pp.1356-1368.
Tarhini, A., Alalwan, A., Al-Qirim, N., &Algharabat, R. (2018).An analysis of the factors influencing the adoption of online shopping. International Journal of Technology Diffusion (IJTD), 9(3), 68-87.
Tohidi, H., Jafari, A., &Afshar, A. (2010). Using balanced scorecard in educational organizations. Procedia Social and Behavioral Sciences, 2(2), 5544-5548.
Yassien, E., & Mufleh, M. (2017).The impact of ERP system's usability on enterprise resource planning project implementation success via the mediating role of user satisfaction. Journal of Management Research, 9(3), 49-71.
Zawaideh, F., Al-Zoubi, M., Abualoush, S., & Kanaan, R. (2018).The impact of knowledge documentation process as an intermediary variable among knowledge acquisition process, organizational culture and human capital. Modern Applied Science, 12(11), 151-168.
Al-Dmour, H., Masa'deh, R., Salman, A., Abuhashesh, M., & Al-Dmour, R. (2020). Influence of social media platforms on public health protection against the COVID-19 pandemic via the mediating effects of public health awareness and behavioral changes: integrated model. Journal of Medical Internet Research, 22(8), e19996.
Aldmour, R., &Obeidat, B. (2017). Factors influencing the adoption and implementation of HRIS applications: are they similar. International Journal of Business Innovation and Research, 14(2), 139-167.
Al-Dmour, R., Obeidat, B., &Almajali, D. (2015). The practice of HRIS applications in business organizations in Jordan: an empirical study. European Journal of Business and Management, 7(33), 37-51.
Almajali, D., & Al-Lozi, M. (2016). Determinants of the actual use of e-learning systems: an empirical study on Zarqauniversity in Jordan. Journal of Social Sciences (COES&RJ-JSS), 5(2), 172-200.
Alrowwad, A., &Abualoush, S. (2020). Innovation and intellectual capital as intermediary variables among transformational leadership, transactional leadership, and organizational performance. Journal of Management Development, 39(2), 196-222.
Alrowwad, A., Obeidat, B., & Al-Khateeb, A. (2018). The role of work/life balance and motivational drivers of employee engagement on the relationship between talent management and organization performance: a developing country perspective. Modern Applied Science, 12(11), 35-54.
Álvarez Pérez, C., Rodríguez Montequín, V., Ortega Fernández, F., & Villanueva Balsera, J. (2017).Integrating analytic hierarchy process (AHP) and balanced scorecard (BSC) framework for sustainable business in a software factory in the financial sector. Sustainability, 9(4), 486.
Ciuzaite, E. (2008). Balanced scorecard development in Lithuaniancompanies: case study of the Lithuanian consulting engineering company, MScin Finance and International Business. Master thesis, Aarhus School of Business,University of Aarhus, Lithuanian.
Jawabreh, O., Mahmoud, R., &Hamasha, S. (2020). Factors influencing the employees’ service performance in hospitality industry case study Aqaba five stars hotel. GeoJournal of Tourism and Geosites, 29(2), 649-661.
Kaplan, R.S., & Atkinson, A.A. (1998). Advanced ManagementAccounting, (3 ed.). New Jersey: Printice Hall.
Kaplan, R.S.,& Norton, D.P. (1996).The Balanced ScorecardTranslating strategy in Action, Harvard Business School Press, Boston.
Karajeh, H., &Maqableh, M. (2014). A review on stereoscopic 3D: home entertainment for the twenty first century. 3D Research, 5(4), 1-9.
Masa'deh, R. (2012). The impact of Management Information Systems (MIS) on Quality Assurance (QA): a case study in Jordan. International Journal of Information, Business and Management, 4(2), 93-110.
Masa'deh, R. (2013). The impact of information technology infrastructure flexibility on firm performance: an empirical study of Jordanian public shareholding firms. Jordan Journal of Business Administration, 9(1), 204-224.
Masa'deh, R. (2016). The role of knowledge management infrastructure in enhancing job satisfaction at Aqaba five star hotels in Jordan. Communications and Network, 8(4), 219-240.
Masa'deh, R., & Kuk, G. (2007).A causal model of strategic alignment and firm performance. Proceedings of the European Conference on Information Systems (ECIS), St. Galen, Switzerland, 7th-9th June.
Masa'deh, R., &Shannak, R. (2012).Intermediary effects of knowledge management strategy and learning orientation on strategic alignment and firm performance. Research Journal of International Studies, 24, 112-128.
Masa'deh, R., Al-Badi, A., Abu-Hlalah, A., Alkyal, R., &Zytoon, S. (2017a). Factors affecting user’s satisfaction of tourism board website and its impact on continuous intention to use. International Journal of Business Administration, 8(4), 1-15.
Masa'deh, R., Alrowwad, A., Alkhalafat, F., Obeidat, O., &Abualoush, S. (2018). The role of corporate social responsibility in enhancing firm performance from the perspective of IT employees in Jordanian banking sector: The mediating effect of transformational leadership. Modern Applied Science, 12(7), 1-26.
Masa'deh, R., Nasseef, M., Alshayeb, H., Ojilat, J., &Alshafiee, M. (2017b).The effect of sport tourism management on support for tourism development. Journal of Management and Strategy, 8(3), 20-34.
Norreklit, H. (2000). The balanced on the balanced scorecard activity analysis of some of its assumption. Management Accounting Research, 11(1), 65-88.
Obeidat, B., &Altheeb, S. (2018). The impact of internal corporate social responsibility on job satisfaction in Jordanian pharmaceutical companies. Modern Applied Science, 12(11), 105-120.
Obeidat, B., &Nofal, R. (2018). The effect of transformational leadership on entrepreneurial orientation: the mediating role of organizational learning capability. Modern Applied Science, 12(11), 77-104.
Obeidat, B., Al-Khateeb, A., & Abu Abdallah, A. (2019).Reviewing the mediating role of work/life balance and motivational drivers of employee engagement on the relationship between talent management and organization performance. Journal of Social Sciences (COES&RJ-JSS), 8(2), 306-326.
Peris-Ortiz, M., García-Hurtado, D., &Devece, C. (2019). Influence of the balanced scorecard on the science and innovation performance of Latin American universities. Knowledge Management Research & Practice, 17(4), 373-383.
Quesado, P.R., Guzmán, A., &Rodrigues, L. (2018). Advantages and contributions in the balanced scorecard implementation. Intangible Capital, 14(1), 186-201.
Rafiq, M., Zhang, X., Yuan, J., Naz, S., &Maqbool, S. (2020). Impact of a balanced scorecard as a strategic management system tool to improve sustainable development: measuring the mediation of organizational performance through PLS-smart. Sustainability, 12(4), 1365.
Shannak, R., Al-Zu’bi, Z., Obeidat, B., Alshurideh, M., &Altamony, H. (2012).A theoretical perspective on the relationship between knowledge management systems, customer knowledge management, and firm competitive advantage. European Journal of Social Sciences, 32(4), 520-532.
Shannak, R., Obeidat, B., &Almajali, D. (2010). Information technology investments: a literature review. Proceedings of the 14th IBIMA Conference on Global Business Transformation through Innovation and Knowledge Management: An Academic Perspective, Istanbul-Turkey, 23rd-24th June, pp.1356-1368.
Tarhini, A., Alalwan, A., Al-Qirim, N., &Algharabat, R. (2018).An analysis of the factors influencing the adoption of online shopping. International Journal of Technology Diffusion (IJTD), 9(3), 68-87.
Tohidi, H., Jafari, A., &Afshar, A. (2010). Using balanced scorecard in educational organizations. Procedia Social and Behavioral Sciences, 2(2), 5544-5548.
Yassien, E., & Mufleh, M. (2017).The impact of ERP system's usability on enterprise resource planning project implementation success via the mediating role of user satisfaction. Journal of Management Research, 9(3), 49-71.
Zawaideh, F., Al-Zoubi, M., Abualoush, S., & Kanaan, R. (2018).The impact of knowledge documentation process as an intermediary variable among knowledge acquisition process, organizational culture and human capital. Modern Applied Science, 12(11), 151-168.
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Published
2021-04-18
How to Cite
Almomoni, M. A., & Alkhalayleh, W. A. (2021). The Usage of Balanced Scorecard (BSC) in Evaluating the Performance of the University of Jordan/Aqaba Branch from the Academic Staff Perspective. Journal of Social Sciences (COES&Amp;RJ-JSS), 10(2), 232.247. https://doi.org/10.25255/jss.2021.10.2.232.247
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