Implementation of M-government: Leveraging Mobile Technology to Streamline the E-governance Framework

  • Raed Kareem Kanaan, Dr. Amman Arab University, Amman, Jordan
  • Ghassan Abumatar Amman Arab University, Amman, Jordan
  • Musa Al-Lozi, Prof. Dr. The University of Jordan, Aqaba, Jordan.
  • Alhareth Mohammed Abu Hussein Amman Arab University, Amman, Jordan

Abstract

Mobile-government (m-government) is the initial stage of the development of the futuristic trends of the e-government. There are several features of advanced technologies of mobile platforms, including smartphone applications, internet facilities, integrated personal computer platforms are promising developments for incorporation into various socio-economic systems. In the same purview, the growth of the technology of m-government has been tremendous. An evolution of the practice of m-government can lead to excellent communication patterns between the government and the voting population. The current study evaluates the various features of m-government, its implementation, the process of general incorporation into the system of governance. This study focuses on the generic challenges surrounding the application of m-governments across different locations in the world, its relevance to the citizens, as well as reviewing the potential requirements and possible challenges in its implementation. This current study reviews existing literature to understand the various benefits of the technology of m-government with the primary focus of this study is to determine the methods of enhancement of government information regardless of the time and location. A detailed review of existing literature pertinent to m-government and compiles the findings on the definition, usability, challenges, and implementation of m-government was conducted. Findings suggest a need for the development of a model for technical, political and social assessment of user intent for adoption for mobile services in particular. It effectively establishes a relationship between various drivers of m-government and user acceptance.

Downloads

Download data is not yet available.

References

Abaza, M., & Saif, F. (2015). The adoption of mobile government services in developing countries. International Journal of Computer Science Issues (IJCSI), 12(1), 137.

Ahmad, T., Ansari, A.A., Akhtar, A., & Parveen, S. (2014). Current review of ICT and m-government services in Saudi Arabia. International Journal of Computer Engineering and Applications, 7(2), 71-77.

Aldmour, R., Hammdan, F., Dmour, H., Alrowwad, A., & Khwaldeh, S. (2017). The effect of lifestyle on online purchasing decision for electronic services: the Jordanian flying e-tickets case. Asian Social Science, 13(11), 157-169.

Alenezi, H., & Tarhini, A. (2015). Investigating the strategic relationship between information quality and e-government benefits: a literature review. International Review of Social Sciences and Humanities, 9(1), 33-50.

Alenezi, H., Tarhini, A., Alalwan, A., & Al-Qirim, N. (2017). Factors affecting the adoption of e-government in Kuwait: a qualitative study. Electronic Journal of e-Government, 15(2), 84-102.

Al-Hubaishi, H.S., Ahmad, S.Z., & Amp; Hussain, M. (2017). Exploring mobile government from the service quality perspective. Journal of Enterprise Information Management, 30(1), 4-16.

Alotaibi, S., & Roussinov, D. (2017). User acceptance of m-government services in Saudi Arabia: an SEM approach. In The Proceedings of 17th European Conference on Digital Government ECDG (p.10).

Alssbaiheen, A., & Love, S. (2015). M-government adoption in Saudi Arabia: challenges and opportunities. International Journal of Technology and Human Interaction (IJTHI), 11(3), 51-68.

Altamony, H., Alshurideh, M., & Obeidat, B. (2012). Information systems for competitive advantage: implementation of an organizational strategic management process. Proceedings of the 18th IBIMA Conference on Innovation and Sustainable Economic Competitive Advantage: From Regional Development to World Economic, Istanbul, Turkey, 9th-10th May.

Bertot, J.C., Jaeger, P.T., & McClure, C.R. (2008). Citizen-centred e-government services: benefits, costs, and research needs. In Proceedings of the 2008 international conference on digital government research, Montreal, Canada-May 18 - 21, 2008 (pp. 137-142).

Borucki, C., Arat, S., & Kushchu, I. (2005). Mobile government and organizational effectiveness. Proceedings of the First European Conference on Mobile Government, Brighton, UK: Mobile Government Consortium International, 56-66.

Carroll, J. (2006). What's in it for Me?. Taking m-government to the people. BLED 2006 Proceedings, 49. http://aisel.aisnet.org/bled2006/49

Datar, M., Panikar A., & Farooqui, J. (2008). Emerging trends in e-government. Foundations of e-government (pp. 37-46). India: Computer Society of India. Retrieved from http://www.csi-sigegov.org/critical_pdf/4_37-46.pdf.

Dawes, S.S. (2008). The evolution and continuing challenges of e-governance. Public Administration Review, 68, S86-S102.

Ebrahim, Z., & Irani, Z. (2005). E-government adoption: architecture and barriers. Business Process Management Journal, 1(5), 589-611.

El-Kiki, T., & Lawrence, E. (2007). Mobile user satisfaction and usage analysis model of m-government services. Proceedings of the Second European Conference on Mobile Government, EURO mGOV 2006, United Kingdom, pp.91–102.

Elliot, S. (2002). Introduction to B2C strategies and models, in Elliot, S. (ed) Electronic Commerce: B2C Strategies and Models, John Wiley & Sons, UK.

Fahad, S., Al-Obthani, F., Ameen, A., Saleh, N., & Alrajawy, I. (2018). Proposing SMART-government model: theoretical framework. International Journal of Management and Human Science (IJMHS), 2(2), 27-38.

Gao, S., Krogstie, J., &Gransæther P.A. (2008). Mobile services acceptance model. In Proceedings of the 2008 International Conference on Convergence and Hybrid Information Technology, 446–453, Washington, DC, USA.

Gao, S., Krogstie, J., & Siau, K. (2014). The adoption of mobile games in China: an empirical study. Mobile Information Systems, 10(2), 147-171.

Germanakos, P., Samaras, G., & Christodoulou, E. (2005). Multi-channel delivery of service–the road from eGovernment to mGovernment. Proceedings of the First European Conference on Mobile Government, Brighton, UK: Mobile Government Consortium International, 210-220.

Ghyasi, F., & Kushchu, I. (2004). M-government: cases of developing countries. Proceedings of the 4th European Conference on E-Government, Castle Dublin, Ireland.

Hellström, J. (2008). Mobile phones for good governance–challenges and way forward. Draft discussion paperStockholm University/UPGRAID.

Henning, F., Janowski, T., & Estevez, E. (2014). Towards a conceptual framework for mobile governance for sustainable development (MGOV4SD): reviewing the literature and state of the art in an emerging field. In 2014 European Group for Public Administration (EGPA) Annual Conference.

Ishengoma, F., Mselle, L., &Mongi, H. (2019). Critical success factors for m-Government adoption in Tanzania: a conceptual framework. The Electronic Journal of Information Systems in Developing Countries, 85(1), e12064.

Jahanshahi, A., Khaksar, S., Yaghoobi, N., & Nawaser, K. (2011). Comprehensive model of mobile government in Iran. Indian Journal of Science and Technology, 4(9), 1188-1197.

Janssen, M., Charalabidis, Y., &Amp; Zuiderwijk, A. (2012). Benefits, adoption barriers and myths of open data and open government. Information Systems Management, 29(4), 258-268.

Kanaan, R., & Masa'deh, R. (2018). Increasing citizen engagement and participation through eGovernment in Jordan. Modern Applied Science, 12(11), 225-231.

Karan, K., & Khoo, M.C.H. (2008). Mobile diffusion and development: Issues and challenges of m-government with India in perspective. In Proceedings of The 1st International Conference on M4D Mobile Communication Technology for Development: 11–12 December, 2008, Karlstad University, Sweden.

Kaylor, C., Deshazo, R., & Van Eck, D. (2001). The essence of e-governance: the enhanced value for stakeholders through transformation: gauging e-government: a report on implementing services among American cities. Government Information Quarterly, 18, 293-307.

Kesavarapu, S., & Choi, M. (2009). A theoretical framework of knowledge management in m-government. Int. Journal of Computer and Communication Technology, 1(1), 3-13.

Karajeh, H., & Maqableh, M. (2014). Security of cloud computing environment. The 23rd IBIMA Conference on Vision 2020: Sustainable Growth, Economic Development, and Global Competitiveness, USA, 2202-2215.

Khwaldeh, S., Al-Hadid, I., Masa'deh, R., & Alrowwad, A. (2017). The association between e-services web portals information quality and ICT competence in the Jordanian universities. Asian Social Science, 13(3), 156-169.

Kumar, M., & Sinha, O. (2007). M-government for e-government. In Proceedings of International Conference on e-Government, India, 294–301.

Kumar, T.V. (2017). E-democracy for smart cities. Singapore: Springer.

Kushchu, I., & Kuscu, M.H. (2004). From e-government to m-government: facing the inevitable. URL http://www.mgovernment.org/resurces/mgovlab_ikhk.pdf. (2009-03-15).

Kyem, P.A.K. (2016). Mobile phone expansion and opportunities for e-governance in sub-Saharan Africa. The Electronic Journal of Information Systems in Developing Countries, 75(1), 1-15.

Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18(5), 511-530.

Mengistu, D., Zo, H., & Rho, J. J. (2009). M-government: opportunities and challenges to deliver mobile government services in developing countries. In 2009 Fourth International Conference on Computer Sciences and Convergence Information Technology (pp. 1445-1450). IEEE.

Mofleh, S., & Wanous, M. (2008). Understanding factors influencing citizens' adoption of e-government services in the developing world: Jordan as a case study. Journal of Computer Science, 7(2)1-11.

Navarra, D., & Cornford, T. (2004). ICT, innovation and public management: governance, models & alternatives for e-government infrastructures. Proceedings of the 12th European Conference on Information Systems (ECIS 2004), Turku, Finland.

Nkohkwo, Q.N., & Islam, M.S. (2013). Challenges to the successful implementation of e-government initiatives in sub-Saharan Africa: a literature review. Electronic Journal of e-Government, 11(2), 253-253.

Prasad, K. (2012). E-governance policy for modernizing government through digital democracy in India. Journal of Information Policy, 2, 183-203.

Rahul, D., & Sen, C. (2004). The complex nature of e-government projects: case study of Bhoomi, an initiative in Karnataka, India.

Saadi, M.R., Ahmad, S.Z., & Hussain, M. (2017). Prioritization of citizens’ preferences for using mobile government services: the analytic hierarchy process (AHP) approach. Transforming Government: People, Process and Policy, 11(3), 476-503.

Sandy, G., & McMillan, S. (2005). A success model for m-government. Proceedings of the First European Conference on Mobile Government, Brighton, UK: Mobile Government Consortium International, 349-358.

Schlaeger, J. (2012). The role of m-government in Western China development. A Chapter in the Book ‘Mobile Information Communication Technologies Adoption in Developing Countries: Effects and Implications’, 364–381.

Schuppan, T. (2009). E-government in developing countries: experiences from sub-Saharan Africa. Government Information Quarterly, 26(1), 118-127.

Scott, M., & Golden, W. (2009). Understanding net benefits: a citizen-based perspective on e-government success. International Conference on Information Systems, ICIS 2009 PHOENIX.

Shareef, M.A., Archer, N., & Dwivedi, Y.K. (2012). Examining adoption behavior of mobile government. Journal of Computer Information Systems, 53(2), 39-49.

Tarhini, A., Al-Badi, A., Almajali, M., & Alrabayaah, S. (2017a). Factors influencing employees’ intention to use cloud computing. Journal of Management and Strategy, 8(2), 47.

Tarhini, A., Al-Busaidi, K., Bany Mohammed, A., & Maqableh, M. (2017b). Factors influencing students' adoption of e-learning: a structural equation modeling approach. Journal of International Education in Business, 10(2), 164-182.

Tarhini, A., Mgbemena, C., & Trab, MSA. (2015). User adoption of online banking in Nigeria: a qualitative study. Journal of Internet Banking and Commerce, 20(3), 1-8.

Weerakkody, V., Irani, Z., Lee, H., Osman, I., & Hindi, N. (2015). E-government implementation: a bird’s eye view of issues relating to costs, opportunities, benefits and risks. Information Systems Frontiers, 17(4), 889-915.

Yassien, E., & Mufleh, M. (2017). The Impact of ERP system's usability on enterprise resource planning project implementation success via the mediating role of user satisfaction. Journal of Management Research, 9(3), 49-71.
Published
2019-07-01
How to Cite
KANAAN, Raed Kareem et al. Implementation of M-government: Leveraging Mobile Technology to Streamline the E-governance Framework. Journal of Social Sciences (COES&RJ-JSS), [S.l.], v. 8, n. 3, p. 495-508, july 2019. ISSN 2305-9249. Available at: <http://centreofexcellence.net/index.php/JSS/article/view/jss.2019.8.3.495.508>. Date accessed: 19 july 2019. doi: https://doi.org/10.25255/jss.2019.8.3.495.508.
Share |