The relationship between organizational changes and job satisfaction in the Jordanian telecommunication industry


  • Najda Hayajneh Department of Business Management, University of Jordan, Amman, Jordan
  • Taghrid Suifan Department of Business Management, University of Jordan, Amman, Jordan
  • Bader Yousef Obeidat, Dr. Department of Business Management, The University of Jordan
  • Mohammd Abuhashesh E-Marketing and Social Media Department, Princess Sumaya University for Technology (PSUT), Amman, Jordan
  • Raed Kareem Kanaan Amman Arab University, Jordan



Organizational Change, Job Satisfaction, Telecommunication Industry, Jordan


The aim of this paper is to investigate the relationship between organizational change and job satisfaction in telecommunication companies in Jordan. A convenience sample was selected from among employees working at three communication companies (3636 employees) in Jordan. The findings indicate a significant positive relationship between organizational change and job satisfaction. to increase employees’ job satisfaction, their level of job stress during organization change operations in telecommunication companies must be decreased.



Download data is not yet available.

Author Biographies

Najda Hayajneh, Department of Business Management, University of Jordan, Amman, Jordan

Taghrid Suifan, Department of Business Management, University of Jordan, Amman, Jordan

Bader Yousef Obeidat, Dr., Department of Business Management, The University of Jordan

Mohammd Abuhashesh, E-Marketing and Social Media Department, Princess Sumaya University for Technology (PSUT), Amman, Jordan

Raed Kareem Kanaan, Amman Arab University, Jordan


Abdallah, A.B., Obeidat, B.Y., Aqqad, N.O., Al Janini, M., & Dahiyat, S. (2016). An integrated model of job involvement, job satisfaction and organizational commitment: A structural analysis in Jordan’s banking sector. Communications and Network, 9(01), 28-53.

Abekah-Nkrumah, G., & Ayimbillah Atinga, R. (2013). Exploring the link between organizational justice and job satisfaction and performance in Ghanaian hospitals: Do demographic factors play a mediating role? International Journal of Workplace Health Management, 6(3), 189-204.

Abualoush, S., Bataineh, K., & Alrowwad, A. (2018a). The role of knowledge management process and intellectual capital as intermediary variables between knowledge management infrastructure and organization performance. Interdisciplinary Journal of Information, Knowledge, and Management, 13, 279-309.

Abualoush, S., Obeidat, A., & Tarhini, A. (2018b). The role of employees’ empowerment as an intermediary variable between knowledge management and information systems on employees’ performance. VINE Journal of Information and Knowledge Management Systems, 48(2), 217-237.

Abuhashesh, M., Al-Dmour, R., & Masa'deh, R. (2019a). Factors that affect employees job satisfaction and performance to increase customers’ satisfactions. Journal of Human Resources Management Research, 1-23.

Abuhashesh, M., Al-Dmour, R., & Masa'deh, R. (2019b). Factors that impact job satisfaction and performance among employees in the Jordanian industrial sector. Proceedings of the 32nd International Business Information Management Association Conference, IBIMA 2018-Vision 2020: Sustainable Economic Development and Application of Innovation Management from Regional expansion to Global Growth, 4285-4305.

Abuhashesh, M., Al-Khasawneh, M., & Al-Dmour, R. (2019c). The impact of Facebook on Jordanian consumers’ decision process in the hotel selection. IBIMA Business Review, 1-16.

Abuhashesh, M., Mohammad, S.J., & Al Khasawneh, M. (2019d). The attitude of Jordanian customers towards virtual stores. Int. J. Islamic Marketing and Branding, 4(1), 59-75.

Adigwe, I., & Oriola, J. (2015). Towards an understanding of job satisfaction as it correlates with organizational change among personnel in computer-based special libraries in Southwest Nigeria. The Electronic Library, 33(4), 773-794.

Ahmad, K.Z., Jasimuddin, S.M., & Kee, W.L. (2018). Organizational climate and job satisfaction: Do employees’ personalities matter? Management Decision, 56(2), 421-440.

Al-Abdullat, B.M, & Dababneh, A. (2018). The mediating effect of job satisfaction on the relationship between organizational culture and knowledge management in Jordanian banking companies. Benchmarking: An International Journal (just-accepted), 00–00.

Aldaas, A., Jamal, M., & Abuhasheesh, M. (2019). Successful implementation of corporate governance mechanisms in banks. Journal of Social Sciences (COES&RJ-JSS), 8(4), 692-710.

Al-dalahmeh, M., Khalaf, R., & Obeidat, B. (2018). The effect of employee engagement on organizational performance via the mediating role of job satisfaction: The case of IT employees in Jordanian banking sector. Modern Applied Science, 12(6), 17-43.

Al-Dmour, R., Obeidat, B., & Almajali, D. (2015). The practice of HRIS applications in business organizations in Jordan: An empirical study. 4th Scientific & Research Conference on New Trends in Business, Management and Social Sciences (COES&RJ-TK15/1).

Almomani, R.Z. (2018). Do employee engagement affects job performance: A study of telecommunication companies in Jordan. Global Journal of Management And Business Research.

Al-Syaidh, N., Al- Lozi, M., & AlHarrasi, J. (2016). Transformational leadership and its role on the effectiveness of employees’ behavior: A theoretical study. Journal of Business & Management (COES&RJ-JBM), 4(1), 14-35.

Al-Tit, A.A. &Suifan, T.S. (2015). The mediating role of job characteristics in the relationship between organizational commitment and job satisfaction. International Journal of Business and Management, 10(9), 215.

Al-Weshah, G.A., Al-Manasrah, E., & Al-Qatawneh, M. (2018). Customer relationship management systems and organizational performance: Quantitative evidence from the Jordanian telecommunication industry. Journal of Marketing Communications, 1-21.

Amin, M., Aldakhil, A.M., Wu, C., Rezaei, S., & Cobanoglu, C. (2017). The structural relationship between TQM, employee satisfaction, and hotel performance. International Journal of Contemporary Hospitality Management, 29(4), 1256–1278.

Appelbaum, S.H., Profka, E., Depta, A.M., & Petrynski, B. (2018). Impact of business model change on organizational success. Industrial and Commercial Training, 50(2), 41–54.

Baron, R.M., & Kenny, D.A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173.

Bateh, J., Castaneda, M.E., & Farah, J.E. (2013). Employee resistance to organizational change. International Journal of Management and Information Systems, 17(2), 113.

Baylor (2010). The influence of intrinsic and extrinsic job satisfaction factors and affective commitment on the intention to quit for occupations characterized by high voluntary attrition. Doctoral dissertation. Nova Southeastern University. Retrieved from NSUWorks, H. Wayne Huizenga School of Business and Entrepreneurship, 1(10).

Bouckenooghe, D. (2012). The role of organizational politics, contextual resources, and formal communication on change recipients' commitment to change: A multilevel study. European Journal of Work and Organizational Psychology, 21(4), 575-602.

Bouckenooghe, D., Devos, G., &Van den Broeck, H. (2009). Organizational change questionnaire–climate of change, processes, and readiness: Development of a new instrument. The Journal of Psychology, 143(6), 559-599.

Brewer, E., &McMaha-Landers, J. (2003). The relationship between job stress and job satisfaction of industrial and technical teacher educators. Journal of Career and Technical Education, 20(1).

Broni, K.E. (2017). Exploring the views of leadership at Takoradi Technical University on change readiness after their upgrade. Unpublished Doctoral dissertation, University of Cape Coast.‏

Brown, S., Manning, M.R., & Ludema, J.D. (2016). Organization identity: Its role in organization change. In Research in Organizational Change and Development (pp. 145–183). Emerald Group Publishing Limited.

Carnall, C.A. (1986). Toward a theory for the evaluation of organizational change. Human Relations, 39(8), 745-766.

Castillo, C., Fernandez, V., & Sallan, J.M. (2018). The six emotional stages of organizational change. Journal of Organizational Change Management, 31(3), 468-493.

Caves, L. (2018). Lifelong learners influencing organizational change. Studies in Business and Economics, 13(1), 21–28.‏

Chung, C.E., & Kowalski, S. (2012). Job stress, mentoring, psychological empowerment, and job satisfaction among nursing faculty. Journal of Nursing Education, 51(7), 381-388.

Claiborne, N., Auerbach, C., Lawrence, C., & Schudrich, W.Z. (2013). Organizational change: The role of climate and job satisfaction in child welfare workers' perception of readiness for change. Children and Youth Services Review, 35(12).‏

Cullen, K.L., Edwards, B.D., Casper, W.C., & Gue, K.R. (2014). Employees’ adaptability and perceptions of change-related uncertainty: Implications for perceived organizational support, job satisfaction, and performance. Journal of Business and Psychology, 29(2), 269-280.

Dahl, M.S. (2011). Organizational change and employee stress. Management Science, 57(2), 240-256.

DeTienne, K.B., Agle, B.R., Phillips, J.C., & Ingerson, M.C. (2012). The impact of moral stress compared to other stressors on employee fatigue, job satisfaction, and turnover: An empirical investigation. Journal of Business Ethics, 110(3), 377-391.

Ernst Kossek, E., Lewis, S., & Hammer, L.B. (2010). Work-life initiatives and organizational change: Overcoming mixed messages to move from the margin to the mainstream. Human Relations, 63(1), 3-19.

Eslami, J., & Gharakhani, D. (2012). Organizational commitment and job satisfaction. ARPN Journal of Science and Technology, 2(2), 85-91.

Fairbrother, K., & Warn, J. (2003). Workplace dimensions, stress and job satisfaction. Journal of Managerial Psychology, 18(1), 8-21.

Field, C.B., Barros, V.R., Mach, K.J., Mastrandrea, M.D., van Aalst, M., Adger, W.N., ... & Birkmann, J. (2014). Technical summary. In Climate Change 2014: Impacts, adaptation, and vulnerability. Part A: Global and sectoral aspects. Contribution of working group II to the fifth assessment report of the intergovernmental panel on climate change (pp. 35–94). Cambridge University Press.

Golembiewski, R.T. (1995). Managing diversity in organizations. Tuscaloosa: University of Alabama Press.

Hajir, J., Obeidat, B., & Al-dalahmeh, M. (2015). The role of knowledge management infrastructure in enhancing innovation at mobile telecommunication companies in Jordan. European Journal of Social Sciences, 50(3), 313-330.

Haque, M., Karim, A., Muqtadir, A., &Anam, S. (2012). Dimensions of job satisfaction of library professionals: A qualitative exploration. International Journal of Business and Social Research, 2(5), 46-62.

Hatjidis, D., & Parker, A. (2018). The role of relationship quality in raising organizational change acceptance: The case of the Greek hotel industry. Journal of Human Resources in Hospitality &Tourism, 1-20.‏

Hayes, B., Douglas, C., & Bonner, A. (2015). Work environment, job satisfaction, stress and burnout among haemodialysis nurses. Journal of Nursing Management, 23(5), 588-598.

Heckelman, W. (2017). Five critical principles to guide organizational change. Practitioner, 49(4), 14.

Herzberg, F. (1966). Work and the nature of man. Cleveland, OH: World Publishing.

Holt, D.T., Armenakis, A., Feild, H.S., & Harris, S.G. (2007). Readiness for organizational change: The systematic development of a scale. Journal of Applied Behavioral Science, 43, 232-255.

Judge, T.A., Thoresen, C.J., Pucik, V., & Welbourne, T.M. (1999). Managerial coping with organizational change: A dispositional perspective. Journal of Applied Psychology, 84(1), 107.

Khan, S.N., Busari, A.H., Abdullah, S.M., & Mughal, Y.H. (2018). Followership moderation between the relationship of transactional leadership style and employees reactions towards organizational change. Polish Journal of Management Studies, 17.‏

Karajeh, H., & Maqableh, M. (2014). Security of cloud computing environment. Proceedings the 23rd IBIMA Conference on Vision 2020: Sustainable Growth, Economic Development, and Global Competitiveness, 2202-2215.

Kelly, P., Hegarty, J., Barry, J., Dyer, K.R., & Horgan, A. (2018). The relationship between staff perceptions of organizational readiness to change and client outcomes in substance misuse treatment programmes: A systematic review. Journal of Substance Use, 23(3), 223-239.

Lee, Y.H., & Chelladurai, P. (2018). Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership. European Sport Management Quarterly, 18(4), 393-412.

Locke, E.A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4(4), 309-336.

Lu, Y., Hu, X.M., Huang, X.L., Zhuang, X.D., Guo, P., Feng, L.F., ... & Hao, Y.T. (2017). The relationship between job satisfaction, work stress, work–family conflict, and turnover intention among physicians in Guangdong, China: A cross-sectional study. BMJ Open, 7(5), 014894.

Maqableh, M., Rajab, L., Quteshat, W., & Khatib, T. (2015). The impact of social media networks websites usage on students’ academic performance. Communications and Network, 7(4), 159-171.

Masa’deh, R. (2012). The impact of management information systems (MIS) on quality assurance (QA): A case study in Jordan. International Journal of Information, Business and Management, 4(2), 93-110.

Masa’deh, R. (2016). The role of knowledge management infrastructure in enhancing job satisfaction at Aqaba five star hotels in Jordan. Communications and Network, 8(4), 219.

Masa’deh, R., Obeidat, B., Zyod, D., & Gharaibeh, A. (2015). The associations among transformational leadership, transactional leadership, knowledge sharing, job performance, and firm performance: A theoretical model. Journal of Social Sciences (COES&RJ-JSS), 4(2), 848-866.

Obeidat, B., Tarhini, A., & Aqqad, N. (2017). The impact of intellectual capital on innovation via the mediating role of knowledge management: A structural equation modelling approach. International Journal of Knowledge Management Studies, 8(3-4), 273-298.

Oliver, C. (1997). Sustainable competitive advantage: Combining institutional and resource based views. Strategic Management Journal, 18, 697-713.

Oreg, S. (2006). Personality, context, and resistance to organizational change. European Journal of Work and Organizational Psychology, 15(1), 73-101.

Pardo-del-Val, M., Martinez-Fuentes, C., & Roig-Dobón, S. (2012). Participative management and its influence on organizational change. Management Decision, 50(10), 1843-1860.

Parvin, M.M. & Kabir, M.N. (2011). Factors affecting employee job satisfaction of pharmaceutical companies. Australian Journal of Business and Management Research, 1(9), 113.

Petrou, P., Demerouti, E., & Xanthopoulou, D. (2017). Regular versus cutback-related change: The role of employee job crafting in organizational change contexts of different nature. International Journal of Stress Management, 24(1), 62.

Petrou, P., Demerouti, E., & Schaufeli, W.B. (2018). Crafting the change: The role of employee job crafting behaviors for successful organizational change. Journal of Management, 44(5), 1766-1792.

Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach (7th ed). United Kingdom: John Wiley and Sons Ltd.

Sarraf, A.R. (2018). Relationship between emotional labor and intrinsic job satisfaction: The moderating role of gender.Journal of Entrepreneurship and Organization Management, 7(227), 2.‏

Schermerhorn Jr, J.R., Osborn, R.N., Uhl-Bien, M., & Hunt, J.G. (2012). Organizational behavior 12th ed discussion 2 things Ohio University. Wayne State University, University of Nebraska, Texas Tech University.

Schneider, B., Brief, A.P., & Guzzo, R.A. (1996). Creating a climate and culture for sustainable organizational change. Organizational Dynamics, 24(4), 7-19.

Schouteten, R.L., & Vleuten, T. (2013). Organizational change and job satisfaction among voluntary and paid workers in a Dutch voluntary organization. (pp. 1-33). The Netherlands: Radboud University.

Seo, M.G., Taylor, M.S., Hill, N.S., Zhang, X., Tesluk, P.E., & Lorinkova, N.M. (2012). The role of affect and leadership during organizational change. Personnel Psychology, 65(1), 121-165.

Shah, N., Irani, Z., & Sharif, A.M. (2017). Big data in an HR context: Exploring organizational change readiness, employee attitudes and behaviors. Journal of Business Research, 70, 366-378.

Shin, J., Taylor, M.S., &Seo, M.G. (2012). Resources for change: The relationships of organizational inducements and psychological resilience to employees' attitudes and behaviors toward organizational change. Academy of Management Journal, 55(3), 727-748.

Spector, P.E. (1997). Job satisfaction: Application, assessment, causes, and consequences (Vol. 3). Sage Publications.

Suifan, T., Diab, H., & Abdallah, A. (2017). Does organizational justice affect turnover-intention in a developing country? The mediating role of job satisfaction and organizational commitment. Journal of Management Development, 36(9), 1137-1148.

Tarcan, M., Hikmet, N., Schooley, B. Top, M., & Tarcan, G.Y. (2017). An analysis of the relationship between burnout, socio-demographic and workplace factors and job satisfaction among emergency department health professionals. Applied Nursing Research, 34, 40-47.

Tierney, P. (1999). Work relations as a precursor to a psychological climate for change: The role of work group supervisors and peers. Journal of Organizational Change Management, 12, 120-133.

Thirumalai, C., Chandhini, S.A., & Vaishnavi, M. (2017). Analysing the concrete compressive strength using Pearson and Spearman. International Conference onElectronics, Communication and Aerospace Technology, ICECA, 2, 215-218.

Tsounis, A., & Sarafis, P. (2018). Validity and reliability of the Greek translation of the job satisfaction survey (JSS). BMC Psychology, 6(1), 27.‏

Van den Heuvel, M., Demerouti, E., Bakker, A.B., & Schaufeli, W.B. (2010). Personal resources and work engagement in the face of change. Contemporary Occupational Health Psychology: Global Perspectives on Research and Practice, 1, 124-150.

Von Treuer, K., Karantzas, G., McCabe, M., Mellor, D., Konis, A., Davison, T.E., & O’Connor, D. (2018). Organizational factors associated with readiness for change in residential aged care settings.BMC Health Services Research, 18(1), 77.‏

Wanberg, C.R., & Banas, J.T. (2000). Predictors and outcomes of openness to changes in a reorganizing workplace. Journal of Applied Psychology, 85, 132-142.

Weil, D. (2018). Creating a strategic enforcement approach to address wage theft: One academic’s journey in organizational change. Journal of Industrial Relations, 60(3), 437-460.‏

Yousef, D.A. (2000). Organizational commitment and job satisfaction as predictors of attitudes toward organizational change in a non-western setting. Personnel Review, 29(5), 567-592.

Yousef, D.A. (2017). Organizational commitment, job satisfaction and attitudes toward organizational change: a study in the local government. International Journal of Public Administration, 40(1), 77-88.




How to Cite

Hayajneh, N., Suifan, T., Obeidat, B. Y., Abuhashesh, M., & Kanaan, R. K. (2019). The relationship between organizational changes and job satisfaction in the Jordanian telecommunication industry. Journal of Social Sciences (COES&Amp;RJ-JSS), 9(1), 1–20.

Most read articles by the same author(s)