Reviewing the Literature among Human Resource Management (HRM) Practices, Total Quality Management (TQM) Practices and Competitive Advantages

Abstract

Due to risingimportance of the human resource management and total quality management practices to develop a competitive advantage and raise the ability to compete in the market place, organizations must understand how to attract, retain, and motivate the skilled human resource. Also, organization should be good at implementing total quality management soft dimensions, in order to create competitive advantage over time. This purpose of thispaperis to review the literatures that have examined the effect of human resource management practices, total quality management practices on competitive advantage.

Downloads

Download data is not yet available.

References

Abd Aziz, N., and Samad, S. (2016). The influence of innovation and financial stability on the competitive advantage of Malaysian SMEs. Terengganu International Business and Economics Conference 2016, 163-177.

Abdullah, H., and Kaliappen, N. (2016). Do cost leadership strategy and process innovation influence the performance of Malaysia hotel industry?.Asian Social Science, 10(10).

Abdullah, H., Mohamed, Z., Othman, R., and Uli, J. (2009). The effect of sourcing strategies on the relationship between competitive strategy and firm performance. International Review of Business Research Papers, 5(3), 346-361.

Abualoush, S., Bataineh, K., and Alrowwad, A. (2018a). The role of knowledge management process and intellectual capital as intermediary variables between knowledge management infrastructure and organization performance. Interdisciplinary Journal of Information, Knowledge, and Management, 13, 279-309.

Abualoush, S., Obeidat, B., and Tarhini, A. (2018b). The role of employees’ empowerment as an intermediary variable between knowledge management and information systems on employees’ performance. VINE Journal of Information and Knowledge Management Systems, 48(2), 217-237.

Abu-dhaim, N. (2011). The role of human resource management practices in achieving, organization justice: from the standpoints of the departments’ heads in Jordanian ministries’, unpublished master thesis, the University of Jordan.

Abu-Doleh, J. (2012). Human resource management and total quality management linkage – rhetoric and reality. International Journal of Commerce and Management, 22(3), 219-234.

Absar, N. (2012). Recruitment & selection practices in manufacturing firms in Bangladesh. The Indian Journal of Industrial Relations, 47(3), 436-449.

Absar, N., Nimalathasan, B., and Mahmood, M. (2012). HRM-market performance relationship: evidence from Bangladeshi organizations. South Asian Journal of Global Business Research, 1(2), 238-255.

Adetunji, A., (2015). Recruitment and selection process, element of organizational social capital building: A study of Nigeria medium enterprises human resources practitioners. International Journal of Research in Economics and Social Science, 5(9), 50-61.

Adjirackor, T., Dweh, A., Agarwal, S., Oppong, D., Darko4. E., and Gagakuma, W. (2016). Importance of training needs assessment at the radiation protection institute of the Ghana atomic energy commission. Research on Humanities and Social Sciences, 6(14), 142-156.

Adil, M. (2015). Strategic human resource management practices and competitive priorities of the manufacturing performance in Karachi. Global Journal of Flexible Systems Management, 16(1), 37-61.

Aguinis, H., and Kraiger, K. (2009). Benefits of training and development for individuals and teams, organizations, and society. Annual Review of Psychology, 60, 451-474.

Akenbor, C. (2014). An accounting reflection of quality cost and customer satisfaction of health products in Nigeria. Journal of Business and Retail Management Research (JBRMR), 8(2), 42-53.

Alamri, A., Alharthi, A., Alharthi, D., Alhabashi, W., and Hasan, S. (2014). Organization performance improvement using TQM. International Journal of Computer Applications, 108(9), 29-33.

Al-dalahmeh, M., Khalaf, R., and Obeidat, B. (2018). The effect of employee engagement on organizational performance via the mediating role of job satisfaction: the case of IT employees in Jordanian banking sector. Modern Applied Science, 12(6), 17-43.

Aldmour, R., Masa'deh, R., and Obeidat, B. (2017). Factors influencing the adoption and implementation of HRIS applications: Are they similar. International Journal of Business Innovation and Research, 14(2), 139-167.

Al-Dmour, R, Obeidat, B., and Almajali, D. (2015). The practice of HRIS applications in business organizations in Jordan: An empirical study. 4th Scientific & Research Conference on New Trends in Business, Management and Social Sciences (COES&RJ-TK15/1).

Alenezi, H., Tarhini, A., Alalwan, A., and Al-Qirim, N. (2017). Factors affecting the adoption of e-government in Kuwait: a qualitative study. Electronic Journal of e-Government, 15(2), 84-102.

Alfalla-Luque, R., Marin-Garcia, J., and Medina-Lopez, C. (2012). Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices?. Universia Business Review, CUARTO trimester, 65-88.

AlHrassi, J., Al-Lozi, M., and Irtaimeh, H. (2016). The impact of management innovation and technological innovation on organizational effectiveness: An empirical study from managerial staff perspective in Sultan Qaboos university. Journal of Social Sciences (COES&RJ-JSS), 5(3), 309-339.

Almajali, D., and Al-Lozi, M. (2016). Determinants of the actual use of e-learning systems: An empirical study on Zarqa University in Jordan. Journal of Social Sciences (COES&RJ-JSS), 5(2), 172-200.

Al-Qudah, K. (2012). The impact of total quality management on competitive advantage of pharmaceutical manufacturing companies in Jordan. Perspectives of Innovations, Economics & Business, 12(3), 59-75.

Al-Rfou, Ahmed and Nahar, (2012). Achieving competitive advantage through enterprise resource planning system (ERP). Empirical Evidence from Jordan. International Journal of Asian Social Sciences, 2(6).

Altaf, M., and Khalil, M. (2016). Strategic Information System: a source of Competitive Advantage. Information and Knowledge Management, 6(9), 24-34.

Anyim, F. (2012). The role of human resource planning in recruitment and se1lection process. British Journal of Humanities and Social Sciences, 6(2), 68-76.

Armache, J. (2013). The benefits of employees’ empowerment. Franklin Business & Law Journal. 2013(4), 19-28.

Armstrong, M., Brown D., and Reilly P. (2011). Increasing the effectiveness of reward management: an evidence based approach. Employee Relations, 33(2).

Aswathappa, K. (2008). Human Resource Management: Text and Cases. Delhi: Tata McGraw-Hill Publishing Company Limited.

Awamleh, N. (2013). Enhancing employee’s performance via empowerment: a field survey. Asian Journal of Business Management, 5(3), 313-319.

Baeten, X. (2010). Global compensation and benefits management: the need for communication and coordination. Compensation & Benefits Review, 42.

Beck-Krala E., and Scott D. (2014). Research design for compensation systems evaluation, 4th European Reward Management Conference (RMC 2013), Brussels, European Institute for Advanced Studies in Management.

Bhatt, P., and Reddy, C. (2011). HRM practices and its impact on performance – exploratory literature review in the context of indiansmes. NJRIM, 1(2), 73-87.

Bhattacharjee, S., and Bhattacharjee, B. (2015). Competitive advantage through HRM practices in MSMEs. International Journal of Management and Humanities (IJMH), 1(7).

Bitner, J., and Zeithaml, A. (2003). Service Marketing, 3rd Edition, Tata McGraw Hill, New Delhi.

Bobillo, A., Iturriaga, F. and Gaite, T. (2010). Firm performance and international diversification: The internal and external competitive advantages. International Business Review, 19, 607-618.

Boon, K., Arumugam, V., Safa, S., and Abu Bakar, N. (2007). HRM and TQM: Association with job involvement. Personnel Review 36(6), 939-962.

Brah, A., and Lim, Y. (2006). The effects of technology and TQM on the performance of logistics companies. International Journal of Physical Distribution & Logistics Management, 36(3), 192-209.

Burma, Z. (2014). Human resource management and its importance for today’s organizations. International Journal of Education and Social Science, 1(2), 85-92.

Caroly, S., Coutarel, F., Landry, A., and Mary-Cheray, I. (2010). Sustainable MSD prevention: management for continuous improvement between prevention and production. Ergonomic intervention in two assembly line companies. Applied Ergonomics, 41, 591-599.

Chaturvedi, V. (2008). Employees empowerment: a key to intrinsic motivation. Management Articles, Articles and Papers by Faculty of Management Institutes, 2008, http://www.indianmba.com/Faculty_Column/FC781/fc781.html.

Chaudhary, N., and Bhaskar, P. (2016). Training and development and job satisfaction in education sector. International Journal of Business Quantities Economic and Applied Management Research, 2(8), 89-97.

Chen, C., Li, Y., and Shady, D. (2010). From value stream mapping toward a lean/sigma continuous improvement process: an industrial case study. International Journal of Production Research, 48(4), 1069-1086.

Chen, M., and Hsieh, Y. (2006). Key trends of the total reward system in the 21st century. Compensation and Benefits Review, 38(6), 64-70.

Chung, Y., Hsu, Y., and Tsai, C. (2010). Research on the correlation between implementation strategies of TQM, organizational culture, TQM activities and operational performance in high tech firms. Information Technology Journal, 9(8), 1696-1705.

CIPD, (2005), Recruitment, retention and turnover 2005, www.cipd.co.uk/subjects/recruitmen/general/recruitretnt.htm?IsSrchRes=1

Coff, R. (2011). Drilling for micro-foundations of human capital–based competitive advantages. Journal of Management, Special Issue: Twenty Years of Resource-Based Theory, DOI: 10.1177/0149206310397772.

Dakare, O. (2015). Aggregate analysis of competitive strategies among the global system for mobile-Telecommunication operator in Nigeria. Journal of Resourcefulness and Distinction, 10(1), 1-15.

Darvish, H., and Norozi, M. (2011). Studying the relations of organizational learning with employee empowerment: a case study at Tehran social security organization. Annals of The University of Petroşani, Economics, 11(3), 69-84.

Daud, N. (2006). Human resource management practices and firm performance: the moderating roles of strategies and environmental uncertainties. UniversitiSains Malaysia.

David, R. (2013). Strategic management, A Competitive Advantage Approach (Concepts & Cases). 14th Ed., New Jersey, United States of America: Prentice Hall, Pearson Education.

De Cieri, H., Kramer, R., Noe, A., Hollenbeck, R., Gerhart, B., and Wright, M. (2008). Human Resource Management in Australia: Strategy, People, Performance, 3rdedn, p.8, McGraw Hill, North Ryde, NSW.

Dessler, G. (2017). Human Resource Management. Pearson Education Limited 2017. 15th Edition.

Douglas, T., and Judge, W. (2001). Total quality management implementation and competitive advantage: the role of structural control and exploration. The Academy of Management Journal, 44(1), 158-169.

Durmus, U. (2010). In Quest of Total Quality Management Principles in Architectural Design Services: Evidence from Turkey, Istanbul.

Ebert, J., and Griffin, W. (2005). Business Essenal, New Jersey: Prentice Hall.

Elloy, D. (2012). Effects of ability utilization, job influence and organization commitment on employee empowerment: an empirical study. International Journal of Management, 29(2), 627-632.

Essays, K. (2013). HRM-TQM model analysis of Pakistanis education sector business essay, fromhttp://www.ukessays.com/essays/business/hrm-tqm-model-analysis-of-pakistans-education-sector-business-essay.php?cref=1.

Farshid, M., and Amir, N. (2016). Effect of total quality management and knowledge management on providing services at the manufacturing and service companies, МарkеtnhlМehekmehtІhhobauih, 1, 137-143.

Ferguson, L. (2006). Human resource management systems and firm performance, unpublished doctoral dissertation, College of Education and Human Development, University of Louisville, Louisville, Kentucky.

Ferit, O. (2015). Mediating effect of job satisfaction in the relationship between psychological empowerment and job performance. Theoretical & Applied Economics. Autumn, 22(3), 111-136.

Fening, A., Pesakovic, G., and Amaria, P. (2008). Relationship between quality management practices and the performance of small and medium size enterprises (SMES) in Ghana. International Journal of Quality and Reliability Management, 25(7), 694-708.

Fernandez-Perez, V., and Gutierrez-Gutierrez, L. (2013). External managerial networks, strategic flexibility and organizational learning: A comparative study among non-QM, ISO and TQM firms. Total Quality Management & Business Excellence, 24(3/4), 243-258.

Ferrell, C. (2012). Marketing Strategy: Text and Cases, Cengage Learning.

Friend, R. (2015). Contextual examination of TQM practices and competitive advantage in the Malaysian manufacturing sectors. Proceedings of the 2nd Word Virtual Conference on Social and Behavioral Sciences, Kuala Lumpur, Malaysia, 1-4.

Fuentes, M., Llorens, J., and Molina, M. (2006). Total quality management, strategic orientation and organizational performance: The case of Spanish companies. Total Quality Management, 17(3), 303-323.

Gareche, M., Hosseini, S., and Taheri, M. (2013). A comprehensive literature review in competitive advantages of businesses. International Journal of Advanced Studies in Humanities and Social Science, 1(11), 2210-2225.

Gopinath, R. and Shibu, S. (2016). Compensation management and welfare measure influencing job satisfaction. A study with reference to Bsnl, Madurai Ssa, Doi: 10.13140/Rg.2.1.2927.6641.

Gordon, A. (2016). An examination of performance appraisal systems in light of employee motivation. International Journal of Management and Humanities, 2(2), 1-4.

Greasley, K., Bryman, A., Dainty, A., Price, A., Soetanto, R. and King, N. (2005). Employee perceptions of empowerment. Employee Relations. 27(4), 354-368.

Hatani, L., and Mahrani, S. (2013). Strategic human resource management practices: mediator of total quality management and competitiveness (a study on small and medium enterprises in kendari southeast sulawesi). International Journal of Business and Management Invention, 2(1), 08-20.

Helmrich, B. (2015). 30 ways to define leadership. Business News Daily, fromhttp://www.businessnewsdaily.com/3647-leadership-definition.html.

Herzallah, A., Gutiérrez-gutiérrez, L., and Rosas, J. (2014). Total quality management practices, competitive strategies and financial performance: the case of the Palestinian industrial SMEs. Total Qual. Manag. Bus. Excell, 25(5-6), 635-649.

Hilal, S. (2014). The effects of total quality management practices on performance and the reasons of and the barriers to TQM practices in Turkey. Advances in Decision Sciences, 1-17.

Hough, J., Thompson Jr., Strickland, J., and Gamble, E. (2011). Crafting and executing strategy: Creating sustainable high performance in South Africa: Texts, reading and cases, 2nd edition. Glascow: MacGraw Hill.

Hussain, M., and Ahmad, M. (2012). Mostly discussed research areas in human resource management (HRM) – a literature review. International Journal of Economics and Management Sciences, 2(3), 10-17.

Iakov, B. (2013). Customer satisfaction in the operator's market of the Israeli Hi-Tech industry. International Conference “Marketing-from information to decision”, 6th edition, 2013.

Ireland, R., Hokisson, R., and Hitt, M. (2011). The management of strategy-International edition, 9th Ed, South-Western, Cengage Learning.

Izvercian, M., Radu, A., Ivascu, L., and Ardelean, B. (2014). The impact of human resources and total quality management on the enterprise. Procedia-Social and Behavioral Sciences, 124.

Jimenez, D., and Valle, R. (2013). Studying the effect of HRM practices on the knowledge management process. Personnel Review, 42(1), 28-49.

Joarder, M., Sharif, M. and Ahmed, K. (2011). Mediating role of affective commitment in HRM practices and turnover intention relationship: a study in a developing context. Business and Economics Research Journal, 2(4), 135-158.

Jofre, S. (2011). Strategic management: the theory and practice of strategy in (business) organizations. DTU Management.

Jung, N. (2009). Competitive strategy, TQM practice, and continuous improvement of international project management. International Journal of Quality & Reliability Management, 26 (2), 164-183.

Kalender, Z., and Vayvay, O. (2015). Performance appraisals as a quality management tool: literature review. International Conference on Value Chain Sustainability, Marmara university, institutes building conference hall, 142-148.

Karunesh, S., and Pankaj, T. (2009). A study of HRM practices in selected it companies of India. AIMS Journal of Management, 1(3), 29-44.

Khanna, P. (2014). Recruitment & selection. International Journal of Research in Management & Technology (IJRMT), 4(3), 148-155.

Khwaldeh, S., Al-Hadid, I., and Alrowwad, A. (2017). The association between e-services web portals information quality and ICT competence in the Jordanian universities. Asian Social Science, 13(3), 156-169.

Kimolo, K. (2013). The relationship between employee empowerment practices and employee performance in regional development authorities in Kenya. Unpublished master Degree, School of Business Administration, University of Nairobi.

Klimkiewicz, K., and Beck-Krala, E. (2015). Responsible rewarding systems-the first step to explore the research area. Social Responsibility of Organizations, 387, 66-79.

Kulkarni, P. (2013). A literature review on training & development and quality of work life, India malt house press Ltd.

Kumar, R. (2012). Human resource management and total quality management -an important aspect in the bank. G.J. I.S.S., 1(1), 14-20.

Lam, Y., Lee, S, Ooi, B., and Lin, B. (2011). The relationship between TQM, learning orientation and market performance in service organizations: an empirical analysis. Total Quality Management & Business Excellence, 22(12), 1277-1297.

Lazim, Y., Azizanm N., and Sorooshianm S. (2015). How are the performance of small businesses influenced by HRM practices and governmental support?. Mediterranean Journal of Social Sciences, 6(1), 97-108.

Lieska, K. (2011). Knowledge for customer satisfaction-as a base for new strategic management. ŠkolaBiznisa, 3, 144-156.

Lim, W., and Ling, Y. (2012). Human resource practices of contractors that lead to job satisfaction of professional staff. Engineering. Construction and Architectural Management, 19(1), 101-118.

Ling, G., Yeo, S., and Lim, K. (2016). Understanding customer satisfaction of internet banking: a case study in Malacca. Procedia Economics and Finance, 37, 80-85.

Littlepage, G., Hein, M., Moffet, R., Craig, P., and Georgiou, A. (2016). Team training for dynamic cross-functional teams in aviation: behavioral, cognitive, and performance outcomes. The Journal of the Human Factors and Ergonomics Society, DOI: 10.1177/0018720816665200.

Longenecker, C., and Fink, L. (2013). Creating human resource management value in the twenty first century: seven steps to strategic HR. Human Resource Management International Digest, 21(2), 29-32.

Malhotra, N., Budhwar, P., and Prowse, P. (2007). Linking rewards to commitment: an empirical investigation of four UK call centres. International Journal of Human Resource Management, 18(12), 2095-2127.

Mark, C. (2014). Recruitment and selection, booklet, Acas, page 3.

Mark, H. (2011). Human Resource Management and Competitive Advantage. from: http://ocean.otr.usm.edu/~w813743/364chapter1.html.

Marsíkova, K. and Slaichova, E. (2015). Perspectives of employee training and development: methods and approaches. ACC Journal, 21(3), 13-23.

Masa'deh, R., Alananzeh, O., Algudah, O., and Tarhini, A. (2018a). The effect of promotional mix on hotel performance during the political crisis in the Middle East. Journal of Hospitality and Tourism Technology, 9(1), 33-49.

Masa’deh, R., Al-Henzab, J., Tarhini, A., and Obeidat, B. (2018b). The associations among market orientation, technology orientation, entrepreneurial orientation and organizational performance. Benchmarking: An International Journal, 25(8), 3117-3142.

Masa'deh, R., Almajali, D., Alrowwad, A., and Obeidat, B. (2019). The role of knowledge management infrastructure in enhancing job satisfaction: a developing country perspective. Interdisciplinary Journal of Information, Knowledge, and Management, 14, 1-25.

McNamara, C. (2016). All about strategic planning. Retrieved May 31, 2016 from http://managementhelp.org/strategicplanning/#anchor1234.

Mesch, D. (2010). Management of human resources in 2020: the outlook for nonprofit organizations. The American Society for Public Administration, 70(1), 173-174.

Mirah, D., and Masa'deh, R. (2014). An analysis of the insurance industry regulator in Saudi Arabia and Jordan through the comparison with insurance industry regulator in the UK. Asian Social Science, 10(3), 211-220.

Mohammed, K., Alotibie, B., and Abdulaziz, A. (2016). Total quality management in Saudi higher education. International Journal of Computer Applications, 135(4), 6-12.

Mondy, W. (2010). Human resources management. 11th ed. Upper Saddle River, NJ: Prentice Hall.

Mondy, W., and Noe, R. (2013). Human Resource Management, 13th ed. Upper Saddle River, NJ: Prentice-Hall.

Moses, A. (2010). Business strategy and competitive advantage in family businesses in Ghana: the role of social networking relationships. Conference on Entrepreneurship in Africa.

Munizu, M. (2013). The impact of total quality management practices towards competitive advantage and organizational performance: case of fishery industry in South Sulawesi Province of Indonesia. Pak J Commer Soc Sci, 7(1), 184-197.

Musa, A. (2013). Service system development for sustainable competitive advantages. Unpublished Master thesis, An-Najah University.

Neeraj, K. (2014). Using performance appraisal as an effective tool for motivating the employee’s performance: a live study. SAGE Journal, 2(2), 37-46.

Noe, R. (2010). Employee Training and Development, fifth addition, The McGraw-Hill Companies, Inc.

Northouse, G. (2010). Leadership: Theory and practice, 5th ed, Thousand Oaks, CA: Sage.

Nwabueze, U. (2011). Implementing TQM in healthcare: the critical leadership traits. Total Quality Management, 22(3), 331-343.

Obeidat, O., El-Rimawi, S., Maqableh, M., and Al-Jarrah, I. (2013). Evaluating the profitability of the Islamic banks in Jordan. European Journal of Economics, Finance and Administrative Sciences, 56, 27-36.

Obeidat, B., Hashem, L., Alansari, I., Tarhini, A., and Al-Salti, Z. (2016a). The effect of knowledge management uses on total quality management practices: a theoretical perspective. Journal of Management and strategy, 7(4), 18-29.

Obeidat, B., Masa’deh, R., and Abdallah, A. (2014). The relationships among human resource management practices, organizational commitment, and knowledge management processes: a structural equation modeling approach. International Journal of Business and Management, 9(3).

Obeidat, O., Sweis, R., Zyod, D., and Alshurideh, M. (2012). The effect of perceived service quality on customer loyalty in internet service providers in Jordan. Journal of Management Research, 4(4), 224-242.

Obeidat, B.., Tarhini, A., and Aqqad, N. (2016b). The impact of transformational leadership on organizational performance via the mediating role of corporate social responsibility: a structural equation modeling approach. International Business Research, 10(1), 199.‏



Obeidat, B., Tarhini, A., and Aqqad, N. (2017). The impact of intellectual capital on innovation via the mediating role of knowledge management: a structural equation modeling approach. International Journal of Knowledge Management Studies, 8(3/4), 273-298.

Obeidat, O., Tarhini, A., and Aqqad, N. (2019). The relationship among emotional intelligence, conflict management styles, and job performance in Jordanian banks. International Journal of Human Resources Development and Management, Forthcoming.

Odunlami, M. (2014). Compensation management and employees performance in the manufacturing sector, a case study of a reputable organization in the food and beverage industry. International Journal of Managerial Studies and Research (IJMSR), 2(9), 108-117.

Okonda, M., Ojera, P., and Ochiengm I. (2016). The effect of competitive advantage on the relationship between strategic change and performance of firms in the alcohol industry in Kenya. International Journal of Management & Corporate Affairs, 2(3), 1-12.
Ololube, N., Aiya, F., Uriah, O., and Ololube, D. (2016). Strategic planning: a universal remedy for the successful management of 21st century university education (ue). Management, 6(3), 76-88.

Ooi, B., Lin, B., Tan, I., and Chong, L. (2011). Are TQM practices supporting customer satisfaction and service quality?. Journal of Services Marketing, 25(6), 410-419.

Osibanjo, O., Adeniji, A., Falola, A., and Heirsmac, P. (2014). Compensation packages: a strategic tool for employees’ performance and retention. Leonardo Journal of Sciences, 25, 65-84.

Othman, Y. (2016). Total Quality Management As A Strategic Option for Achieving Competitive Advantage in Architectural Design Firms,from:file:///Users/muathsalamat/Downloads/iac2014_submission_157.pdf.

Ozutku, H., and Ozturkler, H. (2009). The determinants of human resource practices: an empirical investigation in the Turkish manufacturing industry. Edge Academic Review, 9(1), 73-93.

Pahuja, S., and Chander, R. (2012). Achieving competitive advantage through HR practices: a case study. Journal of Strategic Human Resource Management, 1(2).

Pankaj, M. (2012). Implementing a functional ISO 9000 quality management system in MSMES. Indian Journal of Management Science, 1, 16-23.

Pankaj, T., and Saxena, K. (2012). Human resource management practices: a comprehensive review. Pakistan Business Review, 13(4).

Parce, A., and Robinson, B. (2009). Strategic management, formulation, implementation, and control. Boston. McGraw Hill/Irwin.

Patidar, L., Soni, V., and Soni, P. (2016). Continuous improvement philosophy for manufacturing productivity: critical review, Trends in Industrial and Mechanical Engineering, Maulana Azad National Institute of Technology Bhopal, Madhya Pradesh, India.

Pearce, J., and Robins, R. (2009). Formulation, implementation and control of competitive strategy, 11th ed, New York, McGraw-Hill/Irwin.

Phin, L. (2015). The effectiveness of performance appraisal in the private education industry of Malaysia. International Journal of Business & Information, 10(1), 95-31.

Pilbeam, S. and Corbridge, M. (2006). People Resourcing. Contemporary HRM in Practice, London: Prentice Hall.

Popa, I., Dobrin C., Popescu, D., and Draghici M. (2011). Competitive advantage in the public sector. Theoretical and Empirical Researches in Urban Management, 6(4), 60-66.

Porter, M. (2013). Disrupting the Status Quo: From Economic Growth to Social Progress. Skoll World Forum on Social Entrepreneurship, Skoll Foundation, Oxford, United Kingdom.

Prajogo, D. (2007). The relationship between competitive strategies and product quality. Industrial Management & Data Systems, 107(1), 69-83.

Qi, J., Zhou, Y., Chen, W., and Qu, Q. (2012). Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study. InfTechnol Management, Information Technology and Management, 13(4).

Rahman, A. (2016). Urban sustainability through strategic planning: A case of metropolitan planning in Khulna city, Bangladesh. Journal of Urban Management (2016), http://dx.doi.org/10.1016/j.jum.2016.06.001.

Rahman, S. (2011). Differentiation of services to achieve competitive advantage: airlines meeting the needs of the physically challenged persons. Unpublished master thesis, Southern Cross University, Lismore, NSW.

Rahman, S., and Bullock, P. (2005). Soft TQM hard TQM and organizational performance relationships: an empirical investigation, Omega 33, 73-83.

Rao, S. (2011). Strategic Business Management. Durban: Excel Learning Pty.Ltd Durban South Africa.

Reed, R., Lemak, D., and Mero, N. (2000). Total quality management and sustainable competitive advantage. Journal of Quality Management, 5, 26-31.

Rees, G. and French, R. (2010). Leading, Managing And Developing People, 3rd ed. s.l.:CIPD.

Reji, A. (2011). Employee empowerment and job satisfaction: a case study of rc and sabic in the kingdom of Saudi Arabia. International Employment Relations Review, 17(1), 21-39.

Rezaie, A., and Bagheri, G. (2014). Studying the link between organizational learning and employees’ empowerment (case study: Qom Maskan bank selected braches). International Journal of Management, Accounting and Economics, 1(2), 147-162.

Robert, M., and John, J. (2004). Human Resource Management, 10th Ed, Thomson.

Roghanian, P., Rasli, A., Kazemi, M. and Gheysari, H. (2012). Productivity tools: TPM and TQM. International Journal of Fundamental Psychology and Social Science, 2(4), 65-69.

Sabir, I., Ghafoor, O., Hafeez, I., Akhtar, N., and Rehman, U. (2014). Factors affecting customer’s satisfaction in restaurants industry in Pakistan. International Review of Management and Business Research, 3(2), 869-876.

Sachitra, V., and Chong, S. (2016). Firm level competitive advantage in the agricultural sector: a research agenda. British Journal of Economics, Management & Trade, Journal of Economics, Management & Trade, 12(3), 1-12.

Sălăgean, H. (2014). Implementation of quality management-the importance of leadership styles. Managerial Challenges of the Contemporary Society, 7(1).

Saleh, M. (2015). Customer satisfaction and brand switching intention: a study of mobile services in Saudi Arabia. Expert Journal of Marketing, 3(2), 62-72.

Saloni, D., and Van Dyk, H. (2009). Status of lean manufacturing implementation on secondary wood industries including residential, cabinet, millwork, and panel markets. Bio Resources, 4, 17.

Sánchez, J. (2012). Assessing sustainability of the continuous improvement through the identification of enabling and inhibiting factors, unpublished Doctoral Dissertation, University in partial.

Shafeek, H. (2014). Continuous improvement of maintenance process for the cement industry-a case study. Journal of Quality in Maintenance Engineering, 20(4), 333-376.

Shahnawaz, M., and Juyal, R. (2006). Human resource management practices and organizational commitment in different organizations. Journal of the Indian Academy of Applied Psychology, 32(2), 171-178.

Shahraki, A., Konarizadeh, M., Paghaleh, M., and Zare, M. (2011). HRM effects on TQM. Business Management Dynamics, 1(3), 1-12.

Shaout, A. and Yousif, M. (2014). Performance evaluation-methods and techniques survey. International Journal of Computer and Information Technology, 3(5), 966-978.

Sharma, M., and Jain, S. (2013). Leadership management: principles, models and theories. Global Journal of Management and Business Studies, 3(3), 309-318.

Silvia, C., and Roberto, F. (2012). Linking human resource management practices and customer satisfaction on product quality. International Journal of Human Resource Management, 23(18), 3906-3924.

Singh, A. (2009). A study of HRM practices and organizational culture in selected private sector organizations in India. Tenth international conference on the topic of “un millennium development goals: challenges and perspectives, held in gödöllő, Hungary, on 23-26 June.

Singh, D. (2014). Employee survey on performance appraisal system (a case study of BHEL: HERP Varanasi). Indian Journal of Applied Research, 4(6), 83-85.

Singh, J., and Singh, H. (2014). Role of CI enablers for improving the performance of manufacturing industry of northern India. International Journal Productivity and Quality Management, 14(2), 179-195.

Struckman, C., Yammarino, F., (2003). Organizational change: a categorization scheme and response model with readiness factors. Research in Organizational Change and Development, 14, 1-50.

Suklev, B., and Debarliev, S. (2015). Strategic planning effectiveness comparative analysis of the Macedonian context. Economic and Business Review, 14(1), 63-93.

Tabassum, A. (2011). The process of recruitment and selection in a developing country: case study of a bank in Bangladesh. ABAC Journal, 31(1), 55-67.

Takeuchi, N., and Wakabayashi, Z. (2003). The strategic HRM configuration for competitive advantage: evidence from Japanese firms in china and Taiwan. Asia Pacific Journal of Management, 20(4), 447-480.

Tanwar, R. (2013). Porter’s generic competitive strategies. Journal of Business and Management, 15(1), 11-17.

Tarhini, A., Al-Badi, A., Almajali, M., and Alrabayaah, S. (2017a). Factors influencing employees’ intention to use cloud computing. Journal of Management and Strategy, 8(2), 47.

Tarhini, A., Al-Busaidi, K., Bany Mohammed, A., and Maqableh, M. (2017b). Factors influencing students' adoption of e-learning: a structural equation modeling approach. Journal of International Education in Business, 10(2), 164-182.

Taylor, S. (2008). People Resourcing 4th Edition, London: The Chartered Institute of Personnel and Development.

Teh, L. (2010). Role conflict as mediator of the relationship between total quality management practices and role ambiguity, unpublished master thesis, Malaysia: Multimedia University Malaysia.

Tiwari, P., and Saxena, K. (2012). Human resource management practices: a comprehensive review. Pakistan Business Review, 669-705.

Tripti, R., and Singh, A. (2015). The mediating effect of human resource on successful total quality management implementation. Benchmarking: An International Journal, 22(7), 1463-1480.

Ugboro, O., and Obeng, K. (2000). Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study. Journal of Quality Management, 5, 247-272.

Ukil, M. (2016). The impact of employee empowerment on employee satisfaction and service quality: empirical evidence from financial enterprises in Bangladesh. VerslasTeorijairPraktika, 17(2), 178-189.

Ulle, R., and Kumar, S. (2014). A review on total quality leadership in TQM practices industrial management and organizations. International Journal of Emerging Research in Management &Technology, 3(5), 152-155.

Usrof, H., and Elmorsey, R. (2016). The relationship between HRM and TQM and its influence on organizational sustainability. IJARA, 6(2), 21-33.

Vel, P., Creed, B., and Narayan, S. (2012). The corporate strategy of Dubai Duty Free. Asian Journal of Business and Management Sciences, 2(6), 40-52.

Venkatram, R., and Zhu, X. (2012). An analysis of factors influencing the telecommunication industry growth. Unpublished master thesis, Blekinge Institute of Technology.

Volberda, H. (2010). Strategic Management: Competitiveness and Globalization (Concepts and Cases). Andover: Cengage Learning EMEA.

Vute, D., and Farcas, A. (2015). The role of training in organizational and employee development. Revista Academiei for Terestre, 79(3), 367-372.

Waiganjo, E., Mukulu, E., and Kahiri, J. (2012). The relationship between strategic human resource management and firm performance of Kenya’s corporate organizations. International Journal of Humanities and Social Science, 2(10).

Wen-Cheng, W., Chien-Hung, L., and Ying-Chien, C. (2011). Types of competitive advantage and analysis. International Journal of Business and Management, 6(5), 100-104.

Werner A. (2011). Motivation in human resource management, Cape Town: Oxford University Press, p. 587.

Whatiskt, M. (2014). Total Quality Management. [Online] Available:.[Accessed 11 November 2015].

Wienclaw, A. (2016). Performance appraisal. Research Starters Business, 1-5.

Yaseen, S., Dajanim D., and Hasan, Y. (2016). The impact of intellectual capital on the competitive advantage: applied study in Jordanian telecommunication companies. Computers in Human Behavior, 62(2016), 168-175.

Zakuan, M., Yusof, M., Laosirihongthong, T., and Shaharoun, M. (2010). Proposed relationship of TQM and organizational performance using structured equation modeling. Total Quality Management & Business Excellence, 21(2), 185-203.

Zhou, Y., Zhang, Y., and Montoro-Sa´nchez, A. (2011). Utilitarianism or romanticism: the effect of rewards on employees’ innovative behaviour. International Journal of Manpower, 32(1), 81-98.

Zhu, Y. (2010). The effect of human resources practices on firm performance in Chinese SMES: an empirical study in manufacturing sector. Unpublished master thesis, Canada.
Published
2019-04-01
How to Cite
OBEIDAT, Bader et al. Reviewing the Literature among Human Resource Management (HRM) Practices, Total Quality Management (TQM) Practices and Competitive Advantages. Journal of Social Sciences (COES&RJ-JSS), [S.l.], v. 8, n. 2, p. 327-358, apr. 2019. ISSN 2305-9249. Available at: <http://centreofexcellence.net/index.php/JSS/article/view/jss.2019.8.2.327.358>. Date accessed: 21 sep. 2019. doi: https://doi.org/10.25255/jss.2019.8.2.327.358.
Share |