The Associations among Human Resource Management (HRM) Practices, Total Quality Management (TQM) Practices and Competitive Advantages


  • Hadeel Fareed Tawalbeh Department of Business Management, School of Business, The University of Jordan, Amman, Jordan
  • Mais Jaradat Master in Engineering Project Management, The University of Jordan, Amman, Jordan



Human resource management, total quality management, competitive advantages, Jordan


The current research aimed to investigate the relationship between human resource management (HRM) practices, total quality management (TQM) practices and competitive advantages in Telecommunication organizations in Jordan. A self-administrated questionnaire was designed and distributed over a sample of telecommunication employees of 400 employees. The percentage of filled questionnaires is 80% (320 questionnaires). The research hypotheses were tested by using multiple regressions. The study concluded that there is a relationship between human resource management practices and total quality management practices. It was also concluded that there is a relationship between total quality management practices and competitive advantage. Finally, there is a relationship between human resource management practices and competitive advantage. A number of recommendations emerged in light of the findings, is that the telecommunication organization are advised to focus more on the human resource management activities and total quality management activities that improve the utilization of competitive advantages.


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How to Cite

Tawalbeh, H. F., & Jaradat, M. (2020). The Associations among Human Resource Management (HRM) Practices, Total Quality Management (TQM) Practices and Competitive Advantages. Journal of Social Sciences (COES&Amp;RJ-JSS), 9(2), 505–534.