Preparation and implementation of quality assurance system based on accreditation of study programs in higher education
DOI:
https://doi.org/10.25255/jss.2016.5.3.238.251Keywords:
quality assurance, accreditation, courses, higher educationAbstract
This is a qualitative approach with the design of multi-case study using constant comparative method of analysis. Theis study was aimed at describing (1) preparation and implementation of quality assurance system of accreditation in higher education; (2) efforts to maintain and improve the predicate of accreditation in higher education; and (3) the impact of the quality assurance system of accreditation in higher education. This research was conducted in three universities in Poso and Palu, Central Sulawesi, Indonesia, which were English Department at the Faculty of Education and Teacher Training, Tadulako University, Management Department of the Faculty of Economics, Sintunuwu University, and Panca Bhakti Higher School of Economics. The data was collected by documents, observations and interviews. The results of this study were: first, The process of quality assurance system of accreditation was conducted by: (1) preparing the accreditation process covering forming Time Task Force accreditation, disseminating sustainable, training preparation of the accreditation forms, composing manuscripts accreditation and the accreditation forms sent to the National Accreditation Board of Higher Education (BAN-PT), (2) applying the BAN-PT accreditation standards, according to the seven's BAN-PT standards accreditation, (3) doing visitation, the study program with the preparation and implementation of accreditation visitation. Second, The efforts to maintain and improve the predicate of accreditation in higher education were: (1) comiting to quality institutional leaders. (2) changing the mindset of the implementation of accreditation. (3) establishing Internal Quality Assurance System (SPMI) study, and (4) maintaining the accreditation performance standards using BAN-PT criteria. Third, the impact of the quality assurance system turned out to be: (1) image enhancement of the departments, better instructional document, and enhanced customer services, (2) full learning participation, better the learning process, and credible assessments. (3) better cultural values of the academia, better leadership, and and better commitment to service improvement.
Downloads
References
Amstrong & Kotler (2003). Dasar-Dasar Pemasaran. Terjemahan Sindiro. A. Edisi Bahasa Indonesia. Jakarta: Kelompok Gramedia.
Alma, B. 2008, Manajemen Corporate dan Strategi Pemasaran Jasa Pendidikan Fokus pada Mutu dan Layanan Prima. Bandung: CV. Alfabeta.
Creswell, J. W., dan Clark, V.L.P. 2007. Designing and Conducting Mixed Methods Research. Edisi ke Tiga. California: Sage Publication.
Crosby, P.B. 1986. Quality is Free. New York: Mentor Books
Departemen Pendidikan Nasional. 2008. Pedoman Penjaminan Mutu (Quality Assurance) Pendidikan Tinggi. Jakarta: Direktorat Jenderal Pendidikan Tinggi, Departemen Pendidikan Nasional.
Direktorate Jenderal Pendidikan Tinggi. 2003. Hingher Educations Long Term Strategy 2003-2010. Jakarta.Dirjen Dikti, Depdiknas.
Ghapur, H.S. 2010. Manajemen Penjaminan Mutu Perguruan Tinggi di Indonesia, Suatu Analisis Kebijakan. Jakarta: PT Bumi Aksara.
Goestsch, D.L. and Davis, S. 1994. Introduction to Total Quality: Quality, Productivity, Competitiveness. Englewood Cliffs, N,J: Prentice Hall International,Inc.
Handoko, T.H, 2003. Manajemen. Yogyakarta: BPFE-Yogyakarta.
Hadiwiardjo & Wibisono. 2000. ISO 9000, Sistem Manajemen Mutu. Jakarta: Balai Aksara dan Yudhistira.
Ivancevich, John, M, dkk. 2008. Perilaku dan Manajemen Organisasi, jilid 1 dan 2 Jakarta : Erlangga.
Kuncoro.E.A.(Eds). 2008, Leadership Sebagai Primary Forces dalam Competitive Strength, Competitive Area, Competitive Result Guna Meningkatkan Daya Saing Perguruan Tinggi. Bandung: Alfabeta
Mahmud, M. 2012. Manajemen Mutu Perguruan Tinggi. Jakarta: PT Raja Grafindo Persada
Mahsun, M.2006. Pengukuran Kinerja Sektor Publik. Yogyakarta: BPFE.
Mantja, W. 1999. Bahan-bahan Mata Tataran Manajemen Pendidikan Mutu. Malang: PPS, Universitas Negeri Malang.
Maxwell, J. A. 2005. Qualitative Research Design. An Interactive Approach. Edisi kedua. Thousand Oaks, CA: Sage
Miles, B. dan Huberman, A.M. (1994). Analisis Data Kualitatif Buku Sember Ten¬tang Metode-Metode Baru. Terjemahan Tjetjep Rohendi Rohidi. Jakarta: Universitas Indonesia
Mathis R.L dan Jackson J.H, 2002. Manajemen Sumber Daya Manusia, Jakarta: Salemba Empat.
Robbins, S.P. 2006. Perilaku Organisasi (Benyamin Molan). Jakarta: PT Indeks Kelompok Gramedia.
Sallis, E. 2003. Total Quality Managemen in Education. London: Kogan Page Education Management Series
Sonhadji, A. 1999. Penerapan Total Quality Management dan ISO 9000 dalam Pendidikan Teknik. Jurnal Ilmu Pendidikan. 6 (1): 3-20
Suardi, R. 2003. Sistem Manajemen Mutu, ISO 9000: 2000. Jakarta: PPM.
Sugiyanti, 2000, Strategi Pelayanan Prima. Jakarta: Lembaga Administrasi Negara RI.
Suta, I.G.A. 2005. Kinerja Pasar Perusahaan Publik di Indonesia: Suatu Analisis Reputasi Perusahaan. Jakarta: Yayasan SAD Satria Bhakti.
Sutrisno, E.H. 2013, Budaya Organisasi. Jakarta: Kencana Prenadamedia Group.
Wahab, A.A. 2011, Anatomi Organisasi dan Kepemimpinan Pendidikan: Analisis Terhadap Organisasi dan Pengelolaan Organisasi Pendidikan. Bandung: Alfabeta.
Wibowo. 2008. Manajemen Perubahan. Jakarta: PT. Raja Grafindo Persada
Wijatno, D. 2009. Pengantar Enterpreneursip. Jakarta: PT. Gramedia Widiasarana Indonesia.
Yin, R.K. 1996. Studi Kasus (Desain dan Metode) (Penerjemah: Mud¬zakir, Djauzi. 1996), Jakarta: PT Raja Grafindo Persada.
Yukl.G. 2005. Kepemimpinan Dalam Organisasi (edisi Indonesia): Jakarta: PT. Indeks.