Reviewing the Literature of The Associations among Knowledge Management, Knowledge Management Infrastructure, and Job Satisfaction
DOI:
https://doi.org/10.25255/jss.2019.7.1.1.15Parole chiave:
knowledge management infrastructure, job satisfactionAbstract
Knowledge, its effective use, and the acquisition of new knowledge are considered the only way organizations can sustain a competitive advantage in today’s highly competitive environment. This paper reviews the associations among knowledge management, knowledge management infrastructure, and job satisfaction.
Downloads
I dati di download non sono ancora disponibili.
Riferimenti bibliografici
Abualoush, S., Masa’deh, R., Bataineh, K., & Alrowwad, A. (2018). The Role of Knowledge Management Process and Intellectual Capital as Intermediary Variables between Knowledge Management Infrastructure and Organization Performance. Interdisciplinary Journal of Information, Knowledge, and Management, 13, 279-309.
Abu Raddaha, A. H., Alasad, J., Albikawi, Z. F., Batarseh, K. S., Realat, E. A., Saleh, A. A., & Froelicher, E. S. (2012). Jordanian Nurses’ Job Satisfaction and Intention to Quit. Leadership in Health Services, 25 (3), pp. 1751-1879.
Ahmadi, A. A., Momeni, M., & Ahmadi, F. (2013). Required Infrastructures for Implementation of Knowledge Management System in the Masjed Soleyman Oil and Gas Production Company. Journal of Contemporary Research in Busines, 5 (2), pp. 60-72.
Albaz, M. F. M. (2014). The Impact of Information Technology and Organizational Structure on Job Satisfaction among Academic Staff at Al-Azhar University in Palestine. Unpublished Masters Thesis, Universiti Utara Malaysia.
Al-Dmour, R., Al Haj Dawood, E., Al-Dmour, H., & Masa’deh, R. (2019). The Effect of Customer Lifestyle Patterns on the Use of Mobile Banking Applications in Jordan. Int. J. Electronic Marketing and Retailing, Forthcoming.
Aldmour, R., Masa'deh, R., & Obeidat, B. (2017). Factors Influencing the Adoption and Implementation of HRIS Applications: Are they Similar. International Journal of Business Innovation and Research, 14(2), 139-167.
Al-Dmour, R, Obeidat, B., & Almajali, D. (2015). The Practice of HRIS Applications in Business Organizations in Jordan: An Empirical Study. 4th Scientific & Research Conference on New Trends in Business, Management and Social Sciences (COES&RJ-TK15/1).
Alenezi, H., Tarhini, A., Alalwan, A., & Al-Qirim, N. (2017). Factors Affecting the Adoption of E-Government in Kuwait: A Qualitative Study. Electronic Journal of e-Government, 15(2), 84-102.
Alkandari, A., Masa'deh, R., & Al-Lozi, M. (2017). Knowledge Management and its Role on Organizational Crisis Management: A Literature Review. Journal of Social Sciences (COES&RJ-JSS), 6(4), 833-850.
AL-Lozi, M. (2002). Total Quality Management in the Civil Service Institutions in Jordan. Mu'tah: Humanities and Social Sciences Series, 18(4), 151-185.
AlHarrasi, J., & AL-Lozi, M. (2015). The Role of Innovation Management and Technological Innovation on Organizational Effectiveness. 4th Scientific & Research Conference on New Trends in Business, Management and Social Sciences (COES&RJ-TK15/1), Istanbul, Turkey.
AlHarrasi, J., & AL-Lozi, M. (2016). The Role of Innovation Management and Technological Innovation on Organizational Effectiveness: A Theoretical Model. Journal of Social Sciences (COES&RJ-JSS), 5(1), 80-95.
AlHrassi, J., Al-Lozi, M., & Irtaimeh, H. (2016). The Impact of Management Innovation and Technological Innovation on Organizational Effectiveness: An Empirical Study from Managerial Staff Perspective in Sultan Qaboos University. Journal of Social Sciences (COES&RJ-JSS), 5(3), 309-339.
Almajali, D., & Al-Dmour, R. (2016). The Role of Information Technology in Motivating Students to Accept E-Learning Adoption in Universities: A Case Study in Jordanian Universities. Journal of Business & Management (COES&RJ-JBM), 4(1), 36-46.
Almajali, D., & Maqableh, M. (2015). Assessing the Digital Divide Status of the Jordanian Telecentre. International Journal of Communications, Network and System Sciences, 8(11), 428-439.
Almajali, D., Masa'deh, R., & Al-Lozi, M. (2016). Determinants of the Actual Use of E-Learning Systems: An Empirical Study on Zarqa University in Jordan. Journal of Social Sciences (COES&RJ-JSS), 5(2), 172-200.
AL-Ma'seb, H. B., & AL-Gaoud, E. R. (2015). Job Satisfaction among Kuwaiti Social Workers. Journal of the Gulf and Arabian Peninsula Studies, 152, pp. 17-33.
AL-Syaidh, N., Al- Lozi, M., & AlHarrasi, J. (2016). Transformational Leadership and its Role on the Effectiveness of Employees’ Behavior: A Theoretical Study. Journal of Business & Management (COES&RJ-JBM), 4(1), 14-35.
AL-Syaidh, N., Masa'deh, R., & Al-Zu'bi, Z. (2014). Transformational Leadership and its Impact on the Effectiveness of Employees’ Behavior in the Public and Private Jordanian Hospitals. Jordan Journal of Business Administration, 11(1), 23-57.
Ammari, G., Alkurdi, B., Alshurideh, A., & Alrowwad, A. (2017). Investigating the Impact of Communication Satisfaction on Organizational Commitment: A Practical Approach to Increase Employees’ Loyalty. International Journal of Marketing Studies, 9(2), 113-133.
Andreassi, J. K., Lawter, L., Brockerhoff, M., & Rutigliano, P. (2012). Job Satisfaction Determinants: A Study across 48 Nations. WCOB Faculty Publications. Paper 220. Available at:http://digitalcommons.sacredheart.edu/wcob_fac/220
Attar, G. A., & Sweis, R. J. (2010). The Relationship between Information Technology Adoption and Job satisfaction in Contracting Companies in Jordan. Journal of Information Technology in Construction, 15, pp. 44-63.
Bahnase, F. (2011). Job Satisfaction for Workers from the Perspective of Social Service. Alexandria: House of Loyalty for World Publication.
Bhirud, S., Rodrigues, L., & Desai, P. (2005). Knowledge Sharing Practices in KM: A Case Study in Indian Software Subsidiary. Journal of Knowledge Management Practices.
Bilimoria, D., Perry, S. R., Liang, X., Stoller, E. P., Higgins, P., & Taylor, C. (2006). How do Female and Male Faculty Members Construct Job Satisfaction? The Roles of Perceived Institutional Leadership and Mentoring and their Mediating Processes. Journal of Technology Transfer, 31, 355.
Bollinger, A.S., & Smith, R.D. (2001). Managing Organizational Knowledge as a Strategic Asset. Journal of Knowledge Management, 5 (1), pp. 8-18.
Bounfour, A. (2003). The Management of Intangibles: The Organization’s Most Valuable Assets, Routledge, London.
Carter, N.T., & Dalal, D.K. (2010). An Ideal Point Account of the JDI Work Satisfaction Scale. Personality and Individual Differences, 49 (7), pp. 743-748.
Carvalho, R. B., & Ferreira, M. A. T. (2001). Using Information Technology to Support Knowledge Conversion Processes. Information Research, 7 (1), pp. 421-458.
Darawsheh, S., ALshaar, A., & AL-Lozi, M. (2016). The Degree of Heads of Departments at the University of Dammam to Practice Transformational Leadership style from the Point of View of the Faculty Members. Journal of Social Sciences (COES&RJ-JSS), 5(1), 56-79.
Davenport, T., Delong, D., & Beers, M. (1998, Winter). Successful Knowledge Management Projects. Sloan Management Review, 39 (2), pp. 43-57.
Demchig, B. (2015). Knowledge Management Capability Level Assessment of the Higher Education Institutions: Case Study from Mongolia. Procedia - Social and Behavioral Sciences, 174, pp. 3633-3640.
Denison, D. R., Haaland, S., & Goelzer, P. (2004). Corporate Culture and Organizational Effectiveness: Is Asia different from the Rest of the World? Organ Dyn, 33, pp. 98-109.
Dyck, B., Starke, F. A., Mischke, G. A. & Mauws, M. (2005). Learning to Build a Car: An Empirical Investigation of Oragnizational Learning. Journal of Management Studies, 42 (2), pp. 387-416.
Feizi, M., & Farid, S. (2013). Surveying the Impact of Organization Structure on Employee’s Job Satisfaction of Agricultural Bank in Ardebil Province. International Journal of Management and Social Sciences Research (IJMSSR), 2 (3), pp. 76-80.
Frappaolo, C. (2006). Knowledge Management. Souther Gate Chichester, West Sussex, England: Capstone Publishing Ltd.
Furnham, A., Petrides, K.V., Jackson, C.J., & Cotter, T. (2002). Do Personality Factors Predict Job Satisfaction? Personality and Individual Differences, 33 (8), pp. 1325-1342.
Gao, F., Li, M., & Clarke, S. (2008). Knowledge, Management, and Knowledge Management in Business Operations. Journal of Knowledge Management, 12 (2), pp. 3-17.
George, J. M., & Jones, G. R. (2008). Understanding and Managing Organizational Behavior, 5th ed., Pearson Prentice-Hall, Upper Saddle River, NJ.
Gharakhani, D., & Mousakhani, M. (2012). Knowledge Management Capabilities and SMEs' Organizational Performance. Journal of Chinese Entrepreneurship, 4 (1), pp. 35-49.
Greenberg, J., & Baron, R.A. (2003). Behavior in Organizations: Understanding and Managing the Human Side of Work, 18th ed., Prentice-Hall, New Jersey.
Griffin, R., & Moorhead, G. (2007). Organizational Behavior: Managing People and Organizations, 18th ed., Houghton Mifflin Company, Boston, MA.
Horwitch, M., & Armacost, R. (2002). Helping Knowledge Management be All it Can be. Journal of Business Strategy, 23 (3), pp. 26-32.
Kanaan, R., Masa’deh, R., & Gharaibeh, A. (2013). The Impact of Knowledge Sharing Enablers on Knowledge Sharing Capability: An Empirical Study on Jordanian Telecommunication Firms. European Scientific Journal, 9 (22), pp. 237-258.
Karajeh, H., & Maqableh, M. (2014). Security of Cloud Computing Environment. The 23rd IBIMA Conference on Vision 2020: Sustainable Growth, Economic Development, and Global Competitiveness, USA, 2202-2215.
Kateb, M., Swies, R., Obeidat, B., & Maqableh, M. (2015). An Investigation on the Critical Factors of Information System Implementation in Jordanian Information Technology Companies. European Journal of Business and Management, 7(36), 11-28.
Khalayleh, W., Masa'deh, R., & Al-Lozi, M. (2017). Administrative Empowerment and its Role on the Work Teams Performance: A Literature Review. Journal of Social Sciences (COES&RJ-JSS), 6(4), 851-868.
Khalilzadeh, J., Del Chiappa, G., Jafari, J., & Borujeni, H. Z. (2013). Methodological Approaches to Job Satisfaction Measurement in Hospitality Firms. International Journal of Contemporary Hospitality Management, 25 (6), pp. 865-882.
Khwaldeh, S., Al-Hadid, I., Masa'deh, R., & Alrowwad, A. (2017). The Association between E-Services Web Portals Information Quality and ICT Competence in the Jordanian Universities. Asian Social Science, 13(3), 156-169.
Kushwaha, P., & Rao, M.K. (2015). Integrative Role of KM Infrastructure and KM Strategy to Enhance Individual Competence: Conceptualizing Knowledge Process Enablement. VINE, 45 (3).
Lee, H. & Choi, B. (2003). Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination. Journal of Management information Systems. 20 (1), pp. 179-228.
Maertensson, M. (2000). A Critical Review of Knowledge Management as a Management Tool. Journal of Knowledge Management, 4 (3), pp. 204-216.
Maqableh, M., & Karajeh, H. (2014). Job Scheduling for Cloud Computing using Neural Networks. Communications and Network, 6(3), 191-200.
Maqableh, M., Rajab, L., Quteshat, W., Khatib, T., & Karajeh, H. (2015). The Impact of Social Media Networks Websites Usage on Students’ Academic Performance. Communications and Network, 7(4), 159-171.
Masa’deh, R. (2016). The Role of Knowledge Management Infrastructure in Enhancing Job Satisfaction at Aqaba Five Star Hotels in Jordan. Communications and Network, 8(4), 219-240.
Masa’deh, R., Alrowwad, A., Alkhalafat, F., Obeidat, B., & Abualoush, S. (2018). The Role of Corporate Social Responsibility in Enhancing Firm Performance from the Perspective of IT Employees in Jordanian Banking Sector: The Mediating Effect of Transformational Leadership. Modern Applied Science, 12(7), 1-26.
Masa’deh, R., Gharaibeh, A., Maqableh, M., & Karajeh, H. (2013a). An Empirical Study of Antecedents and Outcomes of Knowledge Sharing Capability in Jordanian Telecommunication Firms: A Structural Equation Modeling Approach. Life Science Journal, 10(4), 2284-2296.
Masa’deh, R., Hunaiti, Z., & Bani Yaseen, A. (2008). An Integrative Model Linking IT-Business Strategic Alignment and Firm Performance: The Mediating Role of Pursuing Innovation and Knowledge Management Strategies. Communications of the International Business Information Management Association (IBIMA) Journal.
Masa’deh, R., Obeidat, B., Al-Dmour, R., & Tarhini, A. (2015a). Knowledge Management Strategies as Intermediary Variables between IT-Business Strategic Alignment and Firm Performance. European Scientific Journal, 11(7), pp. 344-368.
Masa’deh, R., Obeidat, B., Zyod, D., & Gharaibeh, A. (2015b). The Associations among Transformational Leadership, Transactional Leadership, Knowledge Sharing, Job Performance, and Firm Performance: A Theoretical Model. Journal of Social Sciences (COES&RJ-JSS), 4(2), 848-866.
Masa’deh, R., Shannak, R., & Maqableh, M. (2013b). A Structural Equation Modeling Approach for Determining Antecedents and Outcomes of Students’ Attitude toward Mobile Commerce Adoption. Life Science Journal, 10(4), 2321-2333.
Masa’deh, R., Tarhini, A., Al-Dmour, R., & Obeidat, B. (2015c). Strategic IT-Business Alignment as Managers’ Exploitative Strategies. European Scientific Journal, 11(7), pp. 437-457.
Matzler, K., & Renzl, B. (2007). Assessing Asymmetric Effects in the Formation of Employee Satisfaction. Tourism Management, 28 (4), pp. 1093-1103.
Mikkawi, B., & Al-Lozi, M. (2017). The Impact of Knowledge Management Infrastructure on Academic Staff Effectiveness: An Empirical Study at The University of Jordan. Jordan Journal of Business Administration, 13(1), 95-127.
Milam, J. (2005). Organizational Learning through Knowledge Workers and Infomediaries. New Directions for Higher Education, 131, pp. 61-73.
Navaie-Waliser, M., Lincoln, P., Karuturi, M., & Reisch, K. (2004). Increasing Job Satisfaction, Quality Care, and Coordination in Home Health. Journal of Nursing Administration, 34, pp. 88-92.
Noe, R. A. (2002). Employee Training and Development. New York, NY: McGraw-Hill Companies, Inc.
Nonaka, I., Krogh, G., & Voelpel, S. (2006). Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances. Organization Studies, 27 (8), pp. 1179-1208.
Obeidat, O., Tarhini, A., & Aqqad, N. (2017). The Impact of Intellectual Capital on Innovation via the Mediating Role of Knowledge Management: A Structural Equation Modeling Approach. International Journal of Knowledge Management Studies, 8(3/4), 273-298.
Papadopoulos, A. S. Y. (2015). School Teachers’ Job Satisfaction and Personal Characteristics. International Journal of Educational Management, 29 (1), pp. 73-97.
Pauleen, D. J., Wu, L., & Dexter, S. (2007). Exploring the Relationship between National and Organizational Culture, and Knowledge Management. In D. J. Pauleen (Ed), Cross-Cultural Perspectives on Knowledge Management. (pp. 3-19). Westport, CT: Libraries Unlimited.
Platsidou, M., & Diamantopoulou, G. (2009). Job Satisfaction of Greek University Professors: Is it affected by Demographic Factors, Academic Rank and Problem of Higher Education? In G.K. Zarifis (Eds.) Educating the Adult Educators: Quality Provision and Assessment in Europe, Conference Proceedings (pp. 535-545). ESREA-ReNAdET. Thessaloniki: Grafima Publications.
Quinn, R.P., & Mangione, T.W. (1973). Evaluating Weighted Models of Measuring Job Satisfaction: A Cinderella Story. Organizational Behavior and Human Performance, 10 (1), pp. 1-23.
Rechberg, I. D. W., & Syed, J. (2014). Appropriation or Participation of the Individual in Knowledge Management. Management Decision, 52 (3), pp. 426-445.
Sandhawalia, B. S., & Dalcher, D. (2011). Developing Knowledge Management Capabilities: A Structured Approach. Journal of Knowledge Management,15 (2), pp. 313-328.
Scarpello, V., & Campbell, J.P. (1983). Job Satisfaction: Are all the Parts There? Personnel Psychology, 36 (3), pp. 577-600.
Scheirmerhorn, J., Hunt, J., & Osborn, R. (2005). Organizational Behavior, 9th ed., John Wiley, New York, NY.
Schiuma,G.,Ordonez De Pablos, P., & Spender, J.C. (2007). Intellectual Capital and Company’s Value Creation Dynamics. International Journal of Learning and Intellectual Capital, 4 (4), pp. 331-341.
Schneider, B., & Dachler, H.P. (1978). A Note on the Stability of the Job Descriptive Index. Journal of Applied Psychology, 63 (5), pp. 650-653.
Shannak, R., Masa’deh, R., & Akour, M. (2012). Knowledge Management Strategy Building: Literature Review. European Scientific Journal, 8 (15), pp. 143-168.
Singh, S. K. (2008). Role of Leadership in Knowledge Management: A Study. Journal of Knowledge Management, 12 (4), pp. 3-15.
Smith, T. A. (2006). Knowledge Management and its Capabilities Linked to the Business Strategy for Organizational Effectiveness. Unpublished PhD Dissertation, Nova Southeastern University.
Spector, P.E. (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences. United Kingdom: Sage Publications Ltd.
Tarhini, A., Alalwan, A., Al-Qirim, N., & Algharabat, R. (2018). An Analysis of the Factors Influencing the Adoption of Online Shopping. International Journal of Technology Diffusion (IJTD), 9(3), 68-87.
Tarhini, A., Al-Badi, A., Almajali, M., & Alrabayaah, S. (2017a). Factors Influencing Employees’ Intention to Use Cloud Computing. Journal of Management and Strategy, 8(2), 47.
Tarhini, A., Al-Busaidi, K., Bany Mohammed, A., & Maqableh, M. (2017b). Factors Influencing Students' Adoption of E-Learning: A Structural Equation Modeling Approach. Journal of International Education in Business, 10(2), 164-182.
Tarhini, A., Bany Mohammed, A., & Maqableh, M. (2016). Modeling Factors Affecting Student’s Usage Behaviour of E-Learning Systems in Lebanon. International Journal of Business and Management, 11(2), 299.
Tarhini, A., Mgbemena, C., & Trab, MSA. (2015). User Adoption of Online Banking in Nigeria: A Qualitative Study. Journal of Internet Banking and Commerce, 20(3), 1-8.
Yap, L. S., Rosmaini, T., Muhamad, S. C. R., & Norazlin, H. (2010). Factors Influencing Knowledge Management Practices among Multimedia Super Corridor (MSC) Organizations. Available at: http://www.ibimapublishing.com/journals/CIBIMA/cibima.html
Yassien, E., & Mufleh, M. (2017). The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction. Journal of Management Research, 9(3), 49-71.
Abu Raddaha, A. H., Alasad, J., Albikawi, Z. F., Batarseh, K. S., Realat, E. A., Saleh, A. A., & Froelicher, E. S. (2012). Jordanian Nurses’ Job Satisfaction and Intention to Quit. Leadership in Health Services, 25 (3), pp. 1751-1879.
Ahmadi, A. A., Momeni, M., & Ahmadi, F. (2013). Required Infrastructures for Implementation of Knowledge Management System in the Masjed Soleyman Oil and Gas Production Company. Journal of Contemporary Research in Busines, 5 (2), pp. 60-72.
Albaz, M. F. M. (2014). The Impact of Information Technology and Organizational Structure on Job Satisfaction among Academic Staff at Al-Azhar University in Palestine. Unpublished Masters Thesis, Universiti Utara Malaysia.
Al-Dmour, R., Al Haj Dawood, E., Al-Dmour, H., & Masa’deh, R. (2019). The Effect of Customer Lifestyle Patterns on the Use of Mobile Banking Applications in Jordan. Int. J. Electronic Marketing and Retailing, Forthcoming.
Aldmour, R., Masa'deh, R., & Obeidat, B. (2017). Factors Influencing the Adoption and Implementation of HRIS Applications: Are they Similar. International Journal of Business Innovation and Research, 14(2), 139-167.
Al-Dmour, R, Obeidat, B., & Almajali, D. (2015). The Practice of HRIS Applications in Business Organizations in Jordan: An Empirical Study. 4th Scientific & Research Conference on New Trends in Business, Management and Social Sciences (COES&RJ-TK15/1).
Alenezi, H., Tarhini, A., Alalwan, A., & Al-Qirim, N. (2017). Factors Affecting the Adoption of E-Government in Kuwait: A Qualitative Study. Electronic Journal of e-Government, 15(2), 84-102.
Alkandari, A., Masa'deh, R., & Al-Lozi, M. (2017). Knowledge Management and its Role on Organizational Crisis Management: A Literature Review. Journal of Social Sciences (COES&RJ-JSS), 6(4), 833-850.
AL-Lozi, M. (2002). Total Quality Management in the Civil Service Institutions in Jordan. Mu'tah: Humanities and Social Sciences Series, 18(4), 151-185.
AlHarrasi, J., & AL-Lozi, M. (2015). The Role of Innovation Management and Technological Innovation on Organizational Effectiveness. 4th Scientific & Research Conference on New Trends in Business, Management and Social Sciences (COES&RJ-TK15/1), Istanbul, Turkey.
AlHarrasi, J., & AL-Lozi, M. (2016). The Role of Innovation Management and Technological Innovation on Organizational Effectiveness: A Theoretical Model. Journal of Social Sciences (COES&RJ-JSS), 5(1), 80-95.
AlHrassi, J., Al-Lozi, M., & Irtaimeh, H. (2016). The Impact of Management Innovation and Technological Innovation on Organizational Effectiveness: An Empirical Study from Managerial Staff Perspective in Sultan Qaboos University. Journal of Social Sciences (COES&RJ-JSS), 5(3), 309-339.
Almajali, D., & Al-Dmour, R. (2016). The Role of Information Technology in Motivating Students to Accept E-Learning Adoption in Universities: A Case Study in Jordanian Universities. Journal of Business & Management (COES&RJ-JBM), 4(1), 36-46.
Almajali, D., & Maqableh, M. (2015). Assessing the Digital Divide Status of the Jordanian Telecentre. International Journal of Communications, Network and System Sciences, 8(11), 428-439.
Almajali, D., Masa'deh, R., & Al-Lozi, M. (2016). Determinants of the Actual Use of E-Learning Systems: An Empirical Study on Zarqa University in Jordan. Journal of Social Sciences (COES&RJ-JSS), 5(2), 172-200.
AL-Ma'seb, H. B., & AL-Gaoud, E. R. (2015). Job Satisfaction among Kuwaiti Social Workers. Journal of the Gulf and Arabian Peninsula Studies, 152, pp. 17-33.
AL-Syaidh, N., Al- Lozi, M., & AlHarrasi, J. (2016). Transformational Leadership and its Role on the Effectiveness of Employees’ Behavior: A Theoretical Study. Journal of Business & Management (COES&RJ-JBM), 4(1), 14-35.
AL-Syaidh, N., Masa'deh, R., & Al-Zu'bi, Z. (2014). Transformational Leadership and its Impact on the Effectiveness of Employees’ Behavior in the Public and Private Jordanian Hospitals. Jordan Journal of Business Administration, 11(1), 23-57.
Ammari, G., Alkurdi, B., Alshurideh, A., & Alrowwad, A. (2017). Investigating the Impact of Communication Satisfaction on Organizational Commitment: A Practical Approach to Increase Employees’ Loyalty. International Journal of Marketing Studies, 9(2), 113-133.
Andreassi, J. K., Lawter, L., Brockerhoff, M., & Rutigliano, P. (2012). Job Satisfaction Determinants: A Study across 48 Nations. WCOB Faculty Publications. Paper 220. Available at:http://digitalcommons.sacredheart.edu/wcob_fac/220
Attar, G. A., & Sweis, R. J. (2010). The Relationship between Information Technology Adoption and Job satisfaction in Contracting Companies in Jordan. Journal of Information Technology in Construction, 15, pp. 44-63.
Bahnase, F. (2011). Job Satisfaction for Workers from the Perspective of Social Service. Alexandria: House of Loyalty for World Publication.
Bhirud, S., Rodrigues, L., & Desai, P. (2005). Knowledge Sharing Practices in KM: A Case Study in Indian Software Subsidiary. Journal of Knowledge Management Practices.
Bilimoria, D., Perry, S. R., Liang, X., Stoller, E. P., Higgins, P., & Taylor, C. (2006). How do Female and Male Faculty Members Construct Job Satisfaction? The Roles of Perceived Institutional Leadership and Mentoring and their Mediating Processes. Journal of Technology Transfer, 31, 355.
Bollinger, A.S., & Smith, R.D. (2001). Managing Organizational Knowledge as a Strategic Asset. Journal of Knowledge Management, 5 (1), pp. 8-18.
Bounfour, A. (2003). The Management of Intangibles: The Organization’s Most Valuable Assets, Routledge, London.
Carter, N.T., & Dalal, D.K. (2010). An Ideal Point Account of the JDI Work Satisfaction Scale. Personality and Individual Differences, 49 (7), pp. 743-748.
Carvalho, R. B., & Ferreira, M. A. T. (2001). Using Information Technology to Support Knowledge Conversion Processes. Information Research, 7 (1), pp. 421-458.
Darawsheh, S., ALshaar, A., & AL-Lozi, M. (2016). The Degree of Heads of Departments at the University of Dammam to Practice Transformational Leadership style from the Point of View of the Faculty Members. Journal of Social Sciences (COES&RJ-JSS), 5(1), 56-79.
Davenport, T., Delong, D., & Beers, M. (1998, Winter). Successful Knowledge Management Projects. Sloan Management Review, 39 (2), pp. 43-57.
Demchig, B. (2015). Knowledge Management Capability Level Assessment of the Higher Education Institutions: Case Study from Mongolia. Procedia - Social and Behavioral Sciences, 174, pp. 3633-3640.
Denison, D. R., Haaland, S., & Goelzer, P. (2004). Corporate Culture and Organizational Effectiveness: Is Asia different from the Rest of the World? Organ Dyn, 33, pp. 98-109.
Dyck, B., Starke, F. A., Mischke, G. A. & Mauws, M. (2005). Learning to Build a Car: An Empirical Investigation of Oragnizational Learning. Journal of Management Studies, 42 (2), pp. 387-416.
Feizi, M., & Farid, S. (2013). Surveying the Impact of Organization Structure on Employee’s Job Satisfaction of Agricultural Bank in Ardebil Province. International Journal of Management and Social Sciences Research (IJMSSR), 2 (3), pp. 76-80.
Frappaolo, C. (2006). Knowledge Management. Souther Gate Chichester, West Sussex, England: Capstone Publishing Ltd.
Furnham, A., Petrides, K.V., Jackson, C.J., & Cotter, T. (2002). Do Personality Factors Predict Job Satisfaction? Personality and Individual Differences, 33 (8), pp. 1325-1342.
Gao, F., Li, M., & Clarke, S. (2008). Knowledge, Management, and Knowledge Management in Business Operations. Journal of Knowledge Management, 12 (2), pp. 3-17.
George, J. M., & Jones, G. R. (2008). Understanding and Managing Organizational Behavior, 5th ed., Pearson Prentice-Hall, Upper Saddle River, NJ.
Gharakhani, D., & Mousakhani, M. (2012). Knowledge Management Capabilities and SMEs' Organizational Performance. Journal of Chinese Entrepreneurship, 4 (1), pp. 35-49.
Greenberg, J., & Baron, R.A. (2003). Behavior in Organizations: Understanding and Managing the Human Side of Work, 18th ed., Prentice-Hall, New Jersey.
Griffin, R., & Moorhead, G. (2007). Organizational Behavior: Managing People and Organizations, 18th ed., Houghton Mifflin Company, Boston, MA.
Horwitch, M., & Armacost, R. (2002). Helping Knowledge Management be All it Can be. Journal of Business Strategy, 23 (3), pp. 26-32.
Kanaan, R., Masa’deh, R., & Gharaibeh, A. (2013). The Impact of Knowledge Sharing Enablers on Knowledge Sharing Capability: An Empirical Study on Jordanian Telecommunication Firms. European Scientific Journal, 9 (22), pp. 237-258.
Karajeh, H., & Maqableh, M. (2014). Security of Cloud Computing Environment. The 23rd IBIMA Conference on Vision 2020: Sustainable Growth, Economic Development, and Global Competitiveness, USA, 2202-2215.
Kateb, M., Swies, R., Obeidat, B., & Maqableh, M. (2015). An Investigation on the Critical Factors of Information System Implementation in Jordanian Information Technology Companies. European Journal of Business and Management, 7(36), 11-28.
Khalayleh, W., Masa'deh, R., & Al-Lozi, M. (2017). Administrative Empowerment and its Role on the Work Teams Performance: A Literature Review. Journal of Social Sciences (COES&RJ-JSS), 6(4), 851-868.
Khalilzadeh, J., Del Chiappa, G., Jafari, J., & Borujeni, H. Z. (2013). Methodological Approaches to Job Satisfaction Measurement in Hospitality Firms. International Journal of Contemporary Hospitality Management, 25 (6), pp. 865-882.
Khwaldeh, S., Al-Hadid, I., Masa'deh, R., & Alrowwad, A. (2017). The Association between E-Services Web Portals Information Quality and ICT Competence in the Jordanian Universities. Asian Social Science, 13(3), 156-169.
Kushwaha, P., & Rao, M.K. (2015). Integrative Role of KM Infrastructure and KM Strategy to Enhance Individual Competence: Conceptualizing Knowledge Process Enablement. VINE, 45 (3).
Lee, H. & Choi, B. (2003). Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination. Journal of Management information Systems. 20 (1), pp. 179-228.
Maertensson, M. (2000). A Critical Review of Knowledge Management as a Management Tool. Journal of Knowledge Management, 4 (3), pp. 204-216.
Maqableh, M., & Karajeh, H. (2014). Job Scheduling for Cloud Computing using Neural Networks. Communications and Network, 6(3), 191-200.
Maqableh, M., Rajab, L., Quteshat, W., Khatib, T., & Karajeh, H. (2015). The Impact of Social Media Networks Websites Usage on Students’ Academic Performance. Communications and Network, 7(4), 159-171.
Masa’deh, R. (2016). The Role of Knowledge Management Infrastructure in Enhancing Job Satisfaction at Aqaba Five Star Hotels in Jordan. Communications and Network, 8(4), 219-240.
Masa’deh, R., Alrowwad, A., Alkhalafat, F., Obeidat, B., & Abualoush, S. (2018). The Role of Corporate Social Responsibility in Enhancing Firm Performance from the Perspective of IT Employees in Jordanian Banking Sector: The Mediating Effect of Transformational Leadership. Modern Applied Science, 12(7), 1-26.
Masa’deh, R., Gharaibeh, A., Maqableh, M., & Karajeh, H. (2013a). An Empirical Study of Antecedents and Outcomes of Knowledge Sharing Capability in Jordanian Telecommunication Firms: A Structural Equation Modeling Approach. Life Science Journal, 10(4), 2284-2296.
Masa’deh, R., Hunaiti, Z., & Bani Yaseen, A. (2008). An Integrative Model Linking IT-Business Strategic Alignment and Firm Performance: The Mediating Role of Pursuing Innovation and Knowledge Management Strategies. Communications of the International Business Information Management Association (IBIMA) Journal.
Masa’deh, R., Obeidat, B., Al-Dmour, R., & Tarhini, A. (2015a). Knowledge Management Strategies as Intermediary Variables between IT-Business Strategic Alignment and Firm Performance. European Scientific Journal, 11(7), pp. 344-368.
Masa’deh, R., Obeidat, B., Zyod, D., & Gharaibeh, A. (2015b). The Associations among Transformational Leadership, Transactional Leadership, Knowledge Sharing, Job Performance, and Firm Performance: A Theoretical Model. Journal of Social Sciences (COES&RJ-JSS), 4(2), 848-866.
Masa’deh, R., Shannak, R., & Maqableh, M. (2013b). A Structural Equation Modeling Approach for Determining Antecedents and Outcomes of Students’ Attitude toward Mobile Commerce Adoption. Life Science Journal, 10(4), 2321-2333.
Masa’deh, R., Tarhini, A., Al-Dmour, R., & Obeidat, B. (2015c). Strategic IT-Business Alignment as Managers’ Exploitative Strategies. European Scientific Journal, 11(7), pp. 437-457.
Matzler, K., & Renzl, B. (2007). Assessing Asymmetric Effects in the Formation of Employee Satisfaction. Tourism Management, 28 (4), pp. 1093-1103.
Mikkawi, B., & Al-Lozi, M. (2017). The Impact of Knowledge Management Infrastructure on Academic Staff Effectiveness: An Empirical Study at The University of Jordan. Jordan Journal of Business Administration, 13(1), 95-127.
Milam, J. (2005). Organizational Learning through Knowledge Workers and Infomediaries. New Directions for Higher Education, 131, pp. 61-73.
Navaie-Waliser, M., Lincoln, P., Karuturi, M., & Reisch, K. (2004). Increasing Job Satisfaction, Quality Care, and Coordination in Home Health. Journal of Nursing Administration, 34, pp. 88-92.
Noe, R. A. (2002). Employee Training and Development. New York, NY: McGraw-Hill Companies, Inc.
Nonaka, I., Krogh, G., & Voelpel, S. (2006). Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances. Organization Studies, 27 (8), pp. 1179-1208.
Obeidat, O., Tarhini, A., & Aqqad, N. (2017). The Impact of Intellectual Capital on Innovation via the Mediating Role of Knowledge Management: A Structural Equation Modeling Approach. International Journal of Knowledge Management Studies, 8(3/4), 273-298.
Papadopoulos, A. S. Y. (2015). School Teachers’ Job Satisfaction and Personal Characteristics. International Journal of Educational Management, 29 (1), pp. 73-97.
Pauleen, D. J., Wu, L., & Dexter, S. (2007). Exploring the Relationship between National and Organizational Culture, and Knowledge Management. In D. J. Pauleen (Ed), Cross-Cultural Perspectives on Knowledge Management. (pp. 3-19). Westport, CT: Libraries Unlimited.
Platsidou, M., & Diamantopoulou, G. (2009). Job Satisfaction of Greek University Professors: Is it affected by Demographic Factors, Academic Rank and Problem of Higher Education? In G.K. Zarifis (Eds.) Educating the Adult Educators: Quality Provision and Assessment in Europe, Conference Proceedings (pp. 535-545). ESREA-ReNAdET. Thessaloniki: Grafima Publications.
Quinn, R.P., & Mangione, T.W. (1973). Evaluating Weighted Models of Measuring Job Satisfaction: A Cinderella Story. Organizational Behavior and Human Performance, 10 (1), pp. 1-23.
Rechberg, I. D. W., & Syed, J. (2014). Appropriation or Participation of the Individual in Knowledge Management. Management Decision, 52 (3), pp. 426-445.
Sandhawalia, B. S., & Dalcher, D. (2011). Developing Knowledge Management Capabilities: A Structured Approach. Journal of Knowledge Management,15 (2), pp. 313-328.
Scarpello, V., & Campbell, J.P. (1983). Job Satisfaction: Are all the Parts There? Personnel Psychology, 36 (3), pp. 577-600.
Scheirmerhorn, J., Hunt, J., & Osborn, R. (2005). Organizational Behavior, 9th ed., John Wiley, New York, NY.
Schiuma,G.,Ordonez De Pablos, P., & Spender, J.C. (2007). Intellectual Capital and Company’s Value Creation Dynamics. International Journal of Learning and Intellectual Capital, 4 (4), pp. 331-341.
Schneider, B., & Dachler, H.P. (1978). A Note on the Stability of the Job Descriptive Index. Journal of Applied Psychology, 63 (5), pp. 650-653.
Shannak, R., Masa’deh, R., & Akour, M. (2012). Knowledge Management Strategy Building: Literature Review. European Scientific Journal, 8 (15), pp. 143-168.
Singh, S. K. (2008). Role of Leadership in Knowledge Management: A Study. Journal of Knowledge Management, 12 (4), pp. 3-15.
Smith, T. A. (2006). Knowledge Management and its Capabilities Linked to the Business Strategy for Organizational Effectiveness. Unpublished PhD Dissertation, Nova Southeastern University.
Spector, P.E. (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences. United Kingdom: Sage Publications Ltd.
Tarhini, A., Alalwan, A., Al-Qirim, N., & Algharabat, R. (2018). An Analysis of the Factors Influencing the Adoption of Online Shopping. International Journal of Technology Diffusion (IJTD), 9(3), 68-87.
Tarhini, A., Al-Badi, A., Almajali, M., & Alrabayaah, S. (2017a). Factors Influencing Employees’ Intention to Use Cloud Computing. Journal of Management and Strategy, 8(2), 47.
Tarhini, A., Al-Busaidi, K., Bany Mohammed, A., & Maqableh, M. (2017b). Factors Influencing Students' Adoption of E-Learning: A Structural Equation Modeling Approach. Journal of International Education in Business, 10(2), 164-182.
Tarhini, A., Bany Mohammed, A., & Maqableh, M. (2016). Modeling Factors Affecting Student’s Usage Behaviour of E-Learning Systems in Lebanon. International Journal of Business and Management, 11(2), 299.
Tarhini, A., Mgbemena, C., & Trab, MSA. (2015). User Adoption of Online Banking in Nigeria: A Qualitative Study. Journal of Internet Banking and Commerce, 20(3), 1-8.
Yap, L. S., Rosmaini, T., Muhamad, S. C. R., & Norazlin, H. (2010). Factors Influencing Knowledge Management Practices among Multimedia Super Corridor (MSC) Organizations. Available at: http://www.ibimapublishing.com/journals/CIBIMA/cibima.html
Yassien, E., & Mufleh, M. (2017). The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction. Journal of Management Research, 9(3), 49-71.
a Creative Commons Attribution 4.0 International License.