Reviewing the Literature on Total Quality Management and Organizational Performance

  • Rateb Sweis, Prof. Dr. Amman Arab University, Jordan
  • Asma'a Ismaeil
  • Bader Obeidat, Prof. Dr. University of Jordan, Amman, Jordan
  • Raed Kareem Kanaan, Dr. Amman Arab University, Jordan


This paper aims to review the literature of Total Quality Management (TQM) and organizational performance. Indeed, in any organization, the concept of development is considered to be the most important element that every part of the organization is seeking to speed up and elevate its quality. It is usually that organizations seek to reach the optimum level of performance and support employees with all the tools and ideas to generate a better performance and a more suitable environment for them to work better and harder. This arises from the fact that organizations are aware of the fact that a better performance can lead to a better customer satisfaction and to a lower cost. With the emergence of total quality management techniques and in accordance with the idea of a better performance leads to a better customer satisfaction, organizations have started to combine the Total Quality Management standards and the performance development ideas knowing that fathering between the two may reach to a place of enhanced performance. 


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How to Cite
SWEIS, Rateb et al. Reviewing the Literature on Total Quality Management and Organizational Performance. Journal of Business & Management (COES&RJ-JBM), [S.l.], v. 7, n. 3, p. 192-215, july 2019. ISSN 2306-7179. Available at: <>. Date accessed: 02 july 2020. doi: