The Effect of Using Six Sigma Methodologies on the Quality of Health Service: A Field Study At Prince Hashem Hospital /City of Aqaba


  • Mohammad Salameh Yousef ALmasarweh, Dr. University of Jordan, Amman, Jordan
  • Adnan M. Rawashdeh, Dr. University of Jordan, Amman, Jordan



Six Sigma, Quality of Health Services, Prince Hashem Hospital


The objectives of the study tend to show the effect of using six-sigma methodology on the quality of health services in Prince Hashem Hospital. It studies population of all employees and service recipients. The sample of the study is all employees who are related to the total quality management. The unit of sampling and analysis is consisted of senior management and departments related to the overall quality in the hospital represented by the director general, deputy director, unit managers, and heads of departments. Correlational descriptive analytical method was used for data collection, analysis, and testing hypotheses. A questionnaire, consisted of (20) items, was used to collect information about study variables. A number of statistical tools and methods were also used such as the arithmetic mean, standard deviation, and canonical analysis. The results show the existence of the effect which is statistically significant at the level of significance 0.05 ≤ α standards for six-sigma (continuous improvement, customer focus, prevention, commitment and support of senior management) in the quality of health services. This study concludes that six sigma and quality of health services of the important topics and sensitive, especially in the present time, due to its impact on the reality and the future of the surveyed organizations. The study recommends the need to adequately support the study by senior management six sigma style and customer care through improving health service that satisfies their needs and desires.


Download data is not yet available.

Author Biographies

Mohammad Salameh Yousef ALmasarweh, Dr., University of Jordan, Amman, Jordan

Assistant Professor, Department of Business Management,

Faculty of Business and Finance, the University of Jordan

Adnan M. Rawashdeh, Dr., University of Jordan, Amman, Jordan

Assistant Professor, Department of Business Management,

Faculty of Business and Finance, the University of Jordan


Abordh, Sherin Hamid, (2007), A proposed model for measuring the quality of educational services: application of the higher education institutions in Egypt, the Egyptian Magazine of Business Studies, Vol. 31, Issue 1, Mansoura University: Faculty of Commerce.

Abu Nahia, Jihan Salah Al-Din, (2013), The extent of the use of six sigma2 curriculum standards. To achieve internal audit quality case study of Palestinian universities in the Gaza Strip, Unpublished Master Thesis, the Islamic University of Gaza, accounting and finance department.

Agusa, Arawti and Z. Hassan, (2011), Enhancing production, performance and customer performance through Total Quality Management (TQM): strategies For competitive advantage, Procedia – Social and Behavioral Sciences, Vol. 24, 2011, pp. 1650-1662.

AL-Syaidh, N., Masa'deh, R., Al- Lozi, M., AlHarrasi, J. (2016). Transformational leadership and its role on the effectiveness of employees’ behavior: a theoretical study. Journal of Business & Management (COES&RJ-JBM), Vol. 4, No. 1, pp. 14-35.

Alemam, W.S (2003), The determinants of the quality of health service and its impact on customers in university and private hospitals in Dakahlia Governorate satisfaction, Egyptian Journal of Commercial Studies, Vol. 27, No. IV, Mansoura University: Faculty of Commerce.

Alenezi, H., Tarhini, A., and Masa’deh, R. (2015). Exploring the relationship between information quality and e-government benefits: A literature review. International Review of Social Science and Humanities, Vol. 9, No. 1, pp. 69-78.

Altamony, H., Masa'deh, R., Alshurideh, M., and Obeidat, B. (2012). Information systems for competitive advantage: Implementation of an organisational strategic management process. Proceedings of the 18th IBIMA conference on innovation and sustainable economic competitive advantage: From regional development to world economic, Istanbul, Turkey, 9th-10th May.

Basil, Asfour (2012), Application of Lean Six Sigma to Optimize Admission Waiting Time at AL-Mowasah Hospital, Middle East University..

Captain Hisham. (2001), Diffraction hexagon way to improve the quality and reduce the cost, quality. The Jordanian Association for Quality .Aladd Seventh Edition.

Gosnik, D., Vujica-Herzog, N, (2010). Success factors for six sigma implementation in Slovenian manufacturing companies, Advances in Production Engineering & Management, Vol. 5, Issue 4, pp.205-216.

Harry, Michael Schroeder, Richard, (2008), Six sigma, translation Ola Ahmed, the reform of scientific Najaf, Abdul-Rahman Tawfiq, Cairo, the Center of Professional Expertise to Manage.

Jodeh, Mahfouz, (2012), Quality, total quality management, concepts and applications. Dar Wael for Publishing and Distribution.

Kara, A., S. Lonial et al. (2005). A paradox of service quality in Turkey: The seemingly contradictory relative importance of tangible and intangible determinants of service quality, European Business Review, Vol. 17, Issue 1, pp. 43-61.

Masa’deh, R. (2012). The impact of management information systems (MIS) on quality assurance (QA): A case study in Jordan. International Journal of Information, Business and Management, Vol. 4, No. 2, pp. 93-110.

Masa’deh, R., Tarhini, A., Al-Dmour, R., and Obeidat, B. (2015). STRATEGIC IT-BUSINESS ALIGNMENT AS MANAGERS'EXPLORATIVE AND EXPLOITATIVE STRATEGIES. European Scientific Journal, Vol. 11, No. 7.

Mirah, D., and Masa’deh, R. (2014). An analysis of the insurance industry regulator in Saudi Arabia and Jordan through the comparison with insurance industry regulator in the UK. Asian Social Science, Vol. 10, No. 3, pp. 211-220.

Naimi, Mohammed Abdel-Al, (2009), Six sigma advanced method to get to the lowest possible, Second Arab Conference Statistical Error Ratio -Sart - Libya.

Sekaran, U. and Bougie, R. (2009), Research Methods for Business, 5th edition, John Wiley & Sons Publication.

Shannak, R., Obeidat, B., and Masa’deh, R. (2012). Culture and the implementation process of strategic decisions in Jordan. Journal of Management Research, Vol. 4, No. 4, pp. 257-281.

Sherbini, Safa Ahmed, (2006), The extent to which responsibility for the quality of health service dimensions and its impact on management practices: An Empirical Study, Egyptian Journal of Commercial Studies, Vol. 30, Issue 1, Mansoura University: Faculty of Commerce.




How to Cite

ALmasarweh, M. S. Y., & Rawashdeh, A. M. (2016). The Effect of Using Six Sigma Methodologies on the Quality of Health Service: A Field Study At Prince Hashem Hospital /City of Aqaba. Journal of Social Sciences (COES&Amp;RJ-JSS), 5(3), 396–407.