Evaluating Enterprise Resource Planning: A Study on Aqaba Water Corporation

Authors

  • Dima Mostafa Al-Hajaya A Graduate Student, Department of Business Management, School of Business, The University of Jordan, Aqaba-Jordan
  • Halla Adel Al-Quhafi A Graduate Student, Department of Business Management, School of Business, The University of Jordan, Aqaba-Jordan
  • Ala’a Al-Shanawany A Graduate Student, Department of Business Management, School of Business, The University of Jordan, Aqaba-Jordan
  • Ra’ed Masa’deh, Prof. Dr. School of Business, The University of Jordan, Jordan http://orcid.org/0000-0002-9070-3732

DOI:

https://doi.org/10.25255/2306.8043.2022.10.1.36.58

Keywords:

ERP, Enterprise Resource Planning, End Users, Perceived Usefulness, Perceived Ease of Use, Behavioral Intention, Training, System Quality, Management support, User Satisfaction

Abstract

Purpose - This paper aims to investigate the factors affecting Enterprise Resource Planning Systems implementation and Performance through measuring employee’s satisfaction as they are End users of this system at Aqaba Water Company.

Methodology-The paper represents a case study based on qualitative and quantitative data, where interviews with three of the Company’s managers were made and a survey with a Likert 5-points scale was distributed to all Company members.

Findings - ERP Systems implementation have significant effects on the employee satisfaction and performance of Aqaba Water Company. Moreover, along with Perceived Usefulness, Perceived Ease of Use, Behavioral Intention, Training, System Quality, Management support, and User Satisfaction variables have important factors that affect the success of Enterprise Resource Planning Systems implementation, the study found that all the previous mentioned variables are very important in achieving  satisfied users especially having a high Quality System as in Aqaba Water Co., at the end system users were found satisfied with the system as it was easy to use , useful for their work, they were supported by their managers to use it, had on job training, and all that made them willing to use the system in their daily work as well as the future.

Practical implications - This research has implications for organizations that aim to assess and predict the adoption and user satisfaction of their ERP systems.

Downloads

Download data is not yet available.

References

AboAbdo, S., Aldhoiena, A., & Al-Amrib, H. (2019). Implementing Enterprise Resource Planning ERP System in a Large Construction Company in KSA. Procedia Computer Science, 164, 463-470.

Al-Mashari, M., Al-Mudimigh, A., & Zairi, M. (2003). Enterprise resource planning: a taxonomy of critical factors. European Journal of Operational Research, 146(2), 352-364.

Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211.

Costa, C., Ferreira, E., Bento, F., & Aparicio, M. (2016). Enterprise resource planning adoption and satisfaction determinants. Computers in Human Behavior, 63, 659-671.

Chen, H.Y., Das, A., & Ivanov, D. (2019). Building resilience and managing post-disruption supply chain recovery: lessons from the information and communication technology industry. International Journal of Information Management, 49, 330-342.

Davis, F.D. (1986). A technology acceptance model for empirically testing new end-user information systems: theory and results. Thesis Ph.D., Massachusetts Institute of Technology, Sloan School of Management.

Davis, F.D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319.

Delone, W.H., & McLean, E.R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9-30.

Darmaningrat, E., Muqtadiroh, F., & Buki, T. (2019). The Fifth Information Systems International Conference 2019 Communication Management Plan of ERP Implementation Program: A Case Study of PTPN XI. Procedia Computer Science, 161, 359-366.

Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: an introduction to theory and research. Reading, MA: Addison-Wesley.

HassabElnaby, H., Hwang, W., & Vonderembse, M. (2012). The impact of ERP implementation on organizational capabilities and firm performance. Benchmarking: An International Journal, 19(4/5), 618-633.

Klaus, T., & Blanton, J.E. (2010). User resistance determinants and the psychological contract in enterprise system implementations. European Journal of Information Systems, 19(6), 625-636.

Lambert, D.M., & Cooper, M.C. (2000). Issues in Supply chain management. Industrial Marketing Management, 29(1), 65-83.

Mahmood, M.A., Mann, G.J., & Zwass, V. (2000). Impacts of information technology investment on organizational performance. Journal of Management InformationSystems,16(4), 3-10.

Mardiana, S., Tjakraatmadja, J.H., & Aprianingsih, A. (2015). DeLonee McLean information system success model revisited: the separation of intention to use and the integration of technology acceptance models. International Journal of Economics and Financial Issues, 5(S), 172-182.

Meulen, R., & Rivera, J. (2014). Gartner survey reveals that 73 percent of organizations have invested or plan to invest in big data in the next two years. https://www.gartner.com/en/newsroom/press-releases/2014-09-17-gartner-survey-reveals-that-73-percent-of-organizations-have-invested-or-plan-to-invest-in-big-data-in-the-next-two-years

Peslak, A. (2006). Enterprise resource planning success: an exploratory study of the financial executive perspective. Industrial Management & Data Systems, 106(9), 1288-1303.

Porter, M.E. (1991). Towards a dynamic theory of strategy. Strategic Management Journal, 12(S2), 95e117. http://dx.doi.org/10.1002/smj.4250121008.

Ruiz‐Mercader, J., Merono‐Cerdan, A., & Sabater‐Sanchez, R. (2006). Information technology and learning: Their relationship and impact on organizational performance in small businesses. International Journal of Information Management, 26(1),16-29.

Sharma, S., & Shah, B. (2015). Thinking cloud-enabled adept and agile supply chain for SMEs: A conceptual study. International Journal of Business Information Systems, 19(3), 342.

Somers, T.M., & Nelson, K. (2001). The impact of critical success factors across the stages of enterprise resource planning implementations. In Proceedings of the 34th Hawaii International Conference on System Sciences, p. 10.

Themistocleous, M., & Irani, Z. (2001). Benchmarking the benefits and barriers of application integration. Benchmarking: An International Journal, 8(4), 317-331.

Uppström, E., Lönn, C-M., Hoffsten, M., & Thorström, J. (2015). New implications for customization of ERP systems. System Sciences (HICSS), 2015 48th Hawaii International Conference, IEEE.

Venkatesh, V., & Bala, H. (2008). Technology acceptance model 3 and a research agenda on interventions. Decision Sciences, 39(2), 273-315.

Venkatesh, V., & Davis, F.D. (2000). A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Science, 46(2), 186-204.

Bibliography

Abu Zayyad, Z., Obeidat, Z., Alshurideh, M., Abuhashesh, M., & Maqableh, M. (2021). Corporate social responsibility and patronage intentions: the mediating effect of brand credibility. Journal of Marketing Communications, 27(5), 510-533.

Al Khasawneh, M., Abuhashesh, M., Ahmad, A., & Alshurideh, M. (2021). Customers online engagement with social media influencers’ content related to COVID 19, doi:10.1007/978-3-030-67151-8_22

Almaharmeh, M., & Masa'deh, R. (2018). Mandatory IFRS adoption and earnings quality: evidence from the UK. Modern Applied Science, 12(11), 197-209.

Al-Zoubi, M., & Alrowwad, A. (2020). Exploring the relationships among tacit knowledge sharing, mentoring and employees abilities: The case of Al-Hikma pharmaceutical company in Jordan. VINE Journal of Information and Knowledge Management Systems, 50(1), 34-56.

Karajeh, H., & Maqableh, M. (2014). A review on stereoscopic 3D: home entertainment for the twenty first century. Autoimmunity Highlights, 5(4), doi:10.1007/s13319-014-0026-3

Kanaan, R., & Masa'deh, R. (2018). Increasing citizen engagement and participation through eGovernment in Jordan. Modern Applied Science, 12(11), 225-231.

Maqableh, M.M., & Mohammed, A.B. (2016). Modeling teachers influence on learners self-directed use of electronic commerce technologies outside the classroom. Scientific Research and Essays, 11(4), 29-41.

Masa'deh, R., Shannak, R., Obeidat, B., Almajali, D., & Dahalin, Z. (20210). Investigating a causal model of IT-business partnership and competitive advantage. Proceedings of the 14th IBIMA Conference on Global Business Transformation through Innovation and Knowledge Management: An Academic Perspective, Istanbul-Turkey, 23rd-24th June, pp. 1250-1260.

Obeidat, B., & Yassin, H. (2018). The effect of talent management on organizational effectiveness in healthcare Sector. Modern Applied Science, 12(11), 55-76.

Obeidat, B., Tawalbeh, H., & Akour, M. (2019). Reviewing the Literature among Human Resource Management (HRM) practices, Total Quality Management (TQM) practices and competitive advantages. Journal of Social Sciences (COES&RJ-JSS), 8(2), 327-358.

Obeidat, Z., Alshurideh, M., & Al Dweeri, R. (2019). The influence of online revenge acts on consumers psychological and emotional states: does revenge taste sweet?. Paper presented at the Proceedings of the 33rd International Business Information Management Association Conference, IBIMA 2019: Education Excellence and Innovation Management through Vision 2020, 4797-4815.

Qandah, R., Suifan, T., & Obeidat, B. (2021). The impact of knowledge management capabilities on innovation in entrepreneurial companies in Jordan. International Journal of Organizational Analysis, 29(4), 989-1014.

Shannak, R.O., Al-Zu'bi, Z.M.F., Obeidat, B.Y., Alshurideh, M., & Altamony, H. (2012). A theoretical perspective on the relationship between knowledge management systems, customer knowledge management, and firm competitive advantage. European Journal of Social Sciences, 32(4), 520-532.

Published

2022-01-11