Job performance of selected accrediting agencies employees: Towards a job satisfaction measurement framework


  • Jocelyn DS. Malang, DBA
  • Ferdinand C. Somido, Dr.
  • Susana C. Bautista, EdD.
  • Pedrito Jose V. Bermudo, Dr.
  • Antonio D. Yango, Dr.
  • Leomar S. Galicia, Dr.



job satisfaction measurement framework, accrediting agencies, job performance


This study used the descriptive method of research using interview and questionnaire as research technique and instrument to assess and determine the different Philippine accrediting bodies’ empowerment or managerial support that influenced the employee’s job satisfaction and performance.  Moreover, the researchers were interested to determine the respondents’ positive and constructive feedback on the employee’s compensation, fringe benefits, promotion, working environment and the like.


The results revealed that the respondents’ perception on administrators’ empowerment that support job satisfaction in terms of administrator as a manager, a corporate leader, fiscal manager, and link between company and community relation was “very much empowering.” The respondents’ satisfaction affected their job performance in terms of nature of work, supervision, operating condition, contingent reward, co-workers, professional development, promotion, pay and fringe benefits. Release of incentives, salary increase, change management, slow turnover, staff development, remuneration package, limited leave, no work no pay were identified by the respondents to affect their job performance.


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