Job performance of selected accrediting agencies employees: Towards a job satisfaction measurement framework

Authors

  • Jocelyn DS. Malang, DBA
  • Ferdinand C. Somido, Dr.
  • Susana C. Bautista, EdD.
  • Pedrito Jose V. Bermudo, Dr.
  • Antonio D. Yango, Dr.
  • Leomar S. Galicia, Dr.

DOI:

https://doi.org/10.25255/jbm.2018.6.1.46.65

Keywords:

job satisfaction measurement framework, accrediting agencies, job performance

Abstract

This study used the descriptive method of research using interview and questionnaire as research technique and instrument to assess and determine the different Philippine accrediting bodies’ empowerment or managerial support that influenced the employee’s job satisfaction and performance.  Moreover, the researchers were interested to determine the respondents’ positive and constructive feedback on the employee’s compensation, fringe benefits, promotion, working environment and the like.

 

The results revealed that the respondents’ perception on administrators’ empowerment that support job satisfaction in terms of administrator as a manager, a corporate leader, fiscal manager, and link between company and community relation was “very much empowering.” The respondents’ satisfaction affected their job performance in terms of nature of work, supervision, operating condition, contingent reward, co-workers, professional development, promotion, pay and fringe benefits. Release of incentives, salary increase, change management, slow turnover, staff development, remuneration package, limited leave, no work no pay were identified by the respondents to affect their job performance.

Downloads

Download data is not yet available.

References

Abraiz, A., Tabassum, T.M., and Raja, S. (2012). Empowerment effects and employees job satisfaction. Academic Research International. Vol. 3, No. 3

Chand, S. (2015). Elements of empowerment. Retrieved February 11, 2016 from http://www.yourarticlelibrary.com/human-resources/4-basic-elements-of-empowerment-in-an-organisations/2440/

Conger, J.A. and Kanungo, (1988). The empowerment process. Academy of management review, vol. 13 No. 3, pp. 471-82.

George, E. (2014). Employees’ perception of empowerment: a comparative study among different sectors of banks. International Journal of Services, Management and Economics. Volum 6, Issue No. 2

Greasly, K., Brayman, A., &Dainti, A. (2010). Employee perception of empowerment. Retrieved July 7, 2016 from http://www.emeraldinsight.com/doi/abs/10.1108/01425450510605697

Goyne, J., Padgett, D., Rowicki, M.A., &Triplitt, T. (1999). The journey to teacher empowerment, 1-13.

Hassard, J., Teoh, K., & Cox, T. (2015). Job satisfaction: theories and definitions. Retrieved July 5,2016 from https://oshwiki.eu/wiki/Job_ satisfaction:_theories_and_definitions

Hill, B. (2012). What are the factors affecting job satisfaction.
Retrieved August 2015 from http://smallbusiness.chron.com/factors-affecting-job-satisfaction-20114.html

Javed, M., &Balouch, R., Hassan, F. (2014). Determinants of job satisfaction and its Impact on employee performance and turnover intentions. International Journal of Learning & Development. Vol. 4, No. 2

Jobstreet.com (2015). 70% of Filipino employees satisfied with work. Retrieved July 1, 2016 from http://www.jobstreet.com.ph/career-resources/70-filipino-employees-satisfied-work#.V4DSGuh97IU

Kan, A.H., Nawaz, M.M. (2012). Impact of job satisfaction on employee performance: An empirical study of autonomous Medical institutions of Pakistan.African Journal of Business Management Vol. 6 (7), pp.2697-2705

Kavil, N. (2011) entitled “Factors affecting job satisfaction of pharmaceutical sector. Australian Journal of Business and Management Research Vol.1 No.9 [113-123].

Meyerson, G. (2012). Effect of empowerment on employees performance. Advanced Research in Economic and Management Science (AREMS). Vol.2

Mizne, D. (2015).The Top 10 proven ways to boost employee job satisfaction. Retrieved February 10, 2016 from http://www.15five.com/blog/top-10-proven-ways-to-boost-employee-job-satisfaction/

Nimalathasan, D. (2010) entitled, Job satisfaction and employees’ work performance: A case study of people’s bank in Jaffna Peninsula, Sri Lanka. Retrieved April 27, 2016 at http://www.mnmk.ro/documents/2010special/5SriLankaBrabeteFFF. pdf

Peters, B.G. and Pierre, J. (2002). Citizens versus the new public manager: the problem of mutual empowerment. Administration & Society,Vol. 32 No. 1, pp. 9-28.

Pushpakumari, M.D. (2013). The impact of job satisfaction on job performance : An empirical analysis. Date retrieved on June 30, 2016 at http://wwwbiz.meijo-u.ac.jp/SEBM/ronso/no9_1/08_PUSHPAKUMARI.pdf

Ray, S. & Ray, I. A. (2011). Human resource management practices and Its effect on employees’ job satisfaction: A study on selected small and medium sized iron & steel firms in India. Public Policy and Administration Research. Vol. 1, No.1

Spreitzer, G.M. (1995). Psychological empowerment in the workplace: imensions, measurement, and validation. Academy of Management Journal,Vol. 38 No. 5, pp. 1442-65.
Sravani, B. S. (2016). 21 Factors that influence employees job satisfaction. Retrieved July 9, 2016 from http://content.wisestep.com/vital-factors-that-influence-employees- job-satisfaction.

Downloads

Published

2018-01-01

Issue

Section

Articles

Most read articles by the same author(s)