MEASURING JOB SATISFACTION, PERFORMANCE CRITERIA AND JOB LIFE QUALITY: BINGOL CITY BANKING CASE

  • Imran Aslan, Dr. Bingöl University, Healthcare Faculty, Numerical Science, 1200, Bingöl-Turkey

Abstract

Job satisfaction, performance and quality of life have strong effects on each other. Happy workers are to perform higher productivity and have less stress in their daily life.Two different studies in 2016 were applied to banks in Bingol city/Turkey to learn the level of job satisfaction,performancecriteria and life quality of workers. 42 surveys were applied to determine job satisfaction and expectations and evaluation ofperformance criteria factors. Second survey were applied 19 workers to learn the life quality of workers. Descriptive statistics (means and frequency methods), t-test and Kruskal Wallis methods are applied to analyze data. The average age of staffs is in young period with 2500-3500 TL(₺) average salary and they have 3-8 years bank experience mainly. High salary and job security are the main expectations of workers. Talking freely and discussing issues with 9.19 mean is found to be the most important item with managers according priority of workers as a part of job satisfaction. The physical working conditions and other opportunitiesoffered by the bank and wages are the worst items with lowest scores. Younger workers thinks that they get more feedback about their work while older people getting not enough feedbacks. About 15.8% of them see themselves in a kind of depression and just 36.8% of them are happy according to second survey.Complying with working hours, well-suited appearance and relationships with managers are most effective factors for performance.

Downloads

Download data is not yet available.

References

Azash S, Safari R, Thirupalu N, Subhan B (2012). “Job characteristics as predictors of work motivation and job satisfaction of bank employees”, International Journal of Business and Management Tomorrow, 2(1): 1-7.

Abiyev R.H., Saner T., Eyupoglu S., Sadikoglu G. (2016) “Measurement of job satisfaction using fuzzy sets”, Procedia Computer Science, 102 , 294 -301.

Ahmed S., NokirUddinMD. (2012) “Job Satisfaction of Bankers and its Impact in Banking: A Case Study of Janata Bank”, ASA University Review, Vol. 6 No. 2.

Agbozo G.K., Owusu I.S, Hoedoafia M.A &AtakorahY.B. (2017) “The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana”, Journal of Human Resource Management. Vol. 5, No. 1, 2017, pp. 12-18.doi: 10.11648/j.jhrm.20170501.12

Aslan I. &Hakiye Aslan H. (2016) “Halal Foods Awarness and Future Challenges”, British Journal of Economics, Management & Trade, 12(3): 1-20, 2016, Article no.BJEMT.23861, ISSN: 2278-098X.

Aslan I. &BektaşÇ.(2016) “Analyzing Burnout Syndrome at Bingol University”, BE-ci 2016 : 3rd International Conference on Business and Economics, 21 -23 September, Kuala Lumpur, Malaysia, pp:43-63, http://dx.doi.org/10.15405/epsbs.2016.11.02.6

Aslan, I.(2017). “Interest free banking: reasons for choosing Islamic banking in Bingöl city”, PressAcademia Procedia (PAP), V.3, p.257-268.

BayirF. ,ZelhaAltinkaya, Mammadova A.(2017) “Modern PerformansDeğerlemeYöntemleriveAzerbaycan’dakiİşletmelerdeUygulanması”
http://abmyod.aydin.edu.tr/makaleler/sayi_43/modern-performans-degerleme-yontemleri-ve-azerbaycan%E2%80%99daki-isletmelerde-uygulanmasi.pdf (Access Date:17.12.2017)

Bakan, İ., &Kelleroğlu, Ö. G. H. (2003). “PerformansDeğerlendirme: ÇalışanlarınPerformansDeğerlendirmeUygulamalarındanBeklentileriKonusundaBir Alan Çalışması.”SüleymanDemirelÜniversitesiİktisadiveİdariBilimlerFakültesiDergisi, 8(1).

Chaha A., Chahal S., Chowdhary B., Chahal J.(2013) “Job Satisfaction Among Bank Employees: An Analysis Of The Contributing Variables Towards Job Satisfaction”, International journal of scientific & Technology research, Volume 2, Issue 8, ISSN 2277-8616.

Çetin M., KarabayM.E ,Efe M.N.(2012) “The Effects of Leadership Styles and the Communication Competency of Bank Managers on Employees’ Satisfaction: The Case of Turkish Banks”, Procedia - Social and Behavioral Sciences, 58 , pp:227 - 235.

Çınar O., Bektaş Ç., & Aslan I. (2011). A motivation study on the effectiveness of intrinsic and extrinsic factors. Economics & Management, 16, 690–695.

Deci, E. L., & Ryan, R. M. (2000). The “what” and “why” of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11, 227-268.

Belias D., KousteliosA.( 2014) “ Transformational Leadership and Job Satisfaction in the Banking Sector: A Review”, International Review of Management and Marketing, Vol. 4, No. 3, 2014, pp.187-200, ISSN: 2146-4405.

Belias D., Koustelios A., Sdrolias L., Aspridis G.(2015)“Job Satisfaction, Role Conflict and Autonomy of employees in the Greek Banking Organization”, Procedia - Social and Behavioral Sciences , 75, 324 – 333

Daft, Richard L. and Marcic, Dorothy. 2013.”Understanding Management”. 8th Edition. South-Western Cengage Learning.

Eren S.S., Ayas N., HaciogluG.(2013) “The effect of service orientation on financial performance: The mediating role of job satisfaction and customer satisfaction”, Procedia - Social and Behavioral Sciences, 99, PP.665 -672.

Gautam, P. K. (2016). Determinants of Job Satisfaction and their Effect on Organizational Performance : An Evidence from Nepalese Banking Sector. THE BATUK: Journal of Interdisciplinary Studies, 2(2), 43-54.

Hayati K. &Caniago I. (2012) “Islamic Work Ethic: The Role of Intrinsic Motivation, Job Satisfaction, Organizational Commitment and Job Performance” , Procedia - Social and Behavioral Sciences, 65, pp.102 – 106.

Heskett, J.L., Sasser, W.E., Schlesinger, L.A. (1997).The service profit chain. New York: Free Press. In: Emery, C.R. & Barker, K. (2007). The effect of transactional and transformational leadership styles on the organizational commitment and job satisfaction of customer contact personnel. Journal of Organizational Culture, Communications and Conflict, 11, 1, pp.77-90.

Leontaridi, R. & Sloane, P., Measuring the Quality of Jobs: Promotion Prospects, Low Pay and Job Satisfaction, Lower Working Paper n.7, University of Amsterdam, 2001.

Islam S. &Mainul Islam M. “A Comparative Study of Job Satisfaction in Banking (A Case Study of Public and Private Bank Sectors)”, European Journal of Business and Management , ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online), Vol.6, No.21.

Nabi NM, FoysolKM and Adnan SM (2017) “The Role and Impact of Business Communication on Employee Performances and Job Satisfactions: A Case Study on Karmasangsthan Bank Limited, Bangladesh”, Arabian J Bus Manag Review 2017, 7:3, DOI: 10.4172/2223-5833.1000301

Mishra U.S. , Patnaik S. , Mishra B.B. (2016) “Role of Optimism on Employee Performance and Job Satisfaction”, June 2016, DOI: 10.17010/pijom/2016/v9i6/94960.

Raziq A., MaulabakhshR.(2015) “Impact of Working Environment on Job Satisfaction” , Procedia Economics and Finance 23, pp.717 -725.

Saner T.&Eyupoglu S.Z. (2015)” The Job Satisfaction of Bank Employees in North Cyprus”, 2nd Global Conference on Business, Economics, Management and Tourism, 30-31 October 2014, Prague, Czech Republic, , Procedia Economics and Finance 23 ( 2015 ) 1457 – 1460

Sattar T. , Ahmad K. and Hassan S.M.(2015) “Role of human resource practices in employee performance and job satisfaction with mediating effect of employee engagement”, , Pakistan Economic and Social Review, Volume 53, No. 1, pp. 81-96

Schermerhorn, J.R. & Osborn, R.N. &Uhl-Bien, M. & Hunt, J.G. (2012). “Organizational Behaviour; experience, Grow, Contribute.”, 12th Edition. John Wiley and Sons, Inc.

Singh, A. P. and Singh, S. (2009): Effects of Stress and Work Culture on Job Satisfaction, The Icfai University Journal of Organizational Behavior, Vol. 8, No. 2: 154-164.

UkilM.I. , Muhammad ShariatUllah M.S. (2016) “Effect of occupational stress on personal and professional life of bank employees in Bangladesh: do coping strategies matter”, Journal of Psychological and Educational Research, 24(2):75-100

Yaşlıoğlı M., Karagülle A.Ö, Baran M.(2013) “An Empirical Research on the Relationship between Job Insecurity,Job Related Stress and Job Satisfaction in Logistics Industry”, Procedia - Social and Behavioral Sciences, 99 , pp.332 -338

Wilkinson, A.D., & Wagner, R.M. (1993). Supervisory leadership styles and state vocational rehabilitation counselor job satisfaction and productivity. Rehabilitation Counseling Bulletin, 37(1), 15 -24.

Zheng, C. and D. Lamond (2010), Organizational determinants of employee turnover for multinational companies in Asia. Asia Pacific Journal of Management, Volume 27(3), pp. 423-443. http://dx.doi.org/10.1007/s10490-009-9159-y
Published
2017-10-01
How to Cite
ASLAN, Imran. MEASURING JOB SATISFACTION, PERFORMANCE CRITERIA AND JOB LIFE QUALITY: BINGOL CITY BANKING CASE. Journal of Business & Management (COES&RJ-JBM), [S.l.], v. 5, p. 167-187, oct. 2017. ISSN 2306-7179. Available at: <http://centreofexcellence.net/index.php/JBM/article/view/jbm.2017.5.4.167.187>. Date accessed: 15 oct. 2019. doi: https://doi.org/10.25255/jbm.2017.5.4.167.187.
Section
Articles