This procedure applies to complaints about the policies, procedures,
or actions of the COES&RJ Journal’s editorial staff. We welcome complaints as
they provide an opportunity and a spur for improvement, and we aim to respond
quickly, courteously, and constructively. Please write your complaint with journal
title, vol. no., issue no., paper ID, paper title, page no.
Our definition of a complaint is as follows:
Ø The complainant defines his or her expression of unhappiness as a complaint.
Ø We infer that the complainant is not simply disagreeing with a decision we
have made or something we have published (which happens every day) but thinks
that there has been a failure of process - for example, a long delay or a rude
response - or a severe misjudgment.
Ø The complaint must be about something that is within the responsibility of
the ABC Journals - content or process.
COES&RJ Journals are aware of the complaints stated below:
1) Authorship complaints
2) Plagiarism complaints
3) Multiple, duplicate, concurrent publication/Simultaneous submission
4) Research results misappropriation
5) Allegations of research errors and fraud
6) Research standards violations
7) Undisclosed conflicts of interest
8) Reviewer bias or competitive harmful acts by reviewers
Policy for Handling Complaints
If the Journal receives a complaint that any contribution to
the Journal infringes copyright or other intellectual property rights or contains
libelous materials or otherwise unlawful materials, the Journal will investigate
Investigation may include a request that the parties involved substantiate their
The Journal will make a good faith determination whether to remove the allegedly
A decision not to remove material should represent the Journal's belief that
the complaintis without sufficient foundation, or if well-founded, that a legal
defense or exemption may apply, such as fair use in the case of copyright infringement
or truthfulness of a statement in the case of libel.
Journal should document its investigation and decision.
We strive to ensure that all of ABC Journals are of the highest quality and
are free from errors.
However, we accept that occasionally mistakes might happen.
If you have a complaint with our editorial or your subscription, please follow
the links below.
Editorial Complaints Policy
The Managing Editor and staff of COES&RJ Journals will make
every endeavour to put matters right as soon as possible in the most appropriate
way, offering right of reply where necessary. As far as possible, we will investigate
complaints in a blame-free manner, looking to see how systems can be improved
to prevent mistakes occurring.
Our general approach to complaints is that they are a rare
but inevitable part of a process that involves putting together complex material
at great speed. We accept that we make mistakes and try to treat all complaints
with urgency, however small. We believe that timely solutions can prevent problems
escalating. All substantial errors and complaints are referred to senior managers
within the company as a matter of course.
How to make a complaint?
How to make a complaint?:
The procedure outlined below aims to be fair to those making complaints and
those complained about. All complaints will be acknowledged (within three working
days if by email). If possible a definitive response will be made within two
weeks. If this is not possible an interim response will be given within two
weeks. Interim responses will be provided until the complaint is finally resolved.
If the complainant remains unhappy, complaints should be escalated to the editor,
whose decision is final.
What to do
Complaints about editorial content should be made as soon as
possible after publication, preferably in writing by email to: firstname.lastname@example.org
Or if you wish to email one of our specialist journals: email@example.com
You can also use Skype to talk with us on abcjournals and ask to speak to the
consulting editor of the journal you wish to complain about. COES&RJ Journals
contain a number of double-blind peer-reviewed articles. Our publication ethics
and publication malpractice statement is mainly based on the Code of Conduct
and Best-Practice Guidelines for Journal Editors (Committee on Publication Ethics,
2011) provided by the Committee on Publication Ethics (COPE), an organisation
covering academic journals. It will investigate complaints that members have
not followed the COPE Code of Conduct for Journal Editors.