Journal of Social Sciences

Journal of Social Sciences
(COES&RJ-JSS)

ISSN (E): 2305-9249
ISSN (P): 2305-9494

Volume 7, No.2, April 2018 Issue

The Impact of the Restaurants Services Quality on Customers Satisfaction in Aqaba Special Economic Zone Authority (ASEZA)
Nassar Mousa Nassar, Ali Falah Al Zoubi

pp 157-171
https://doi.org/10.25255/jss.2018.7.2.157.171

Abstract

The study aims to analyze the impact of the restaurants services quality on customer's satisfaction in Aqaba Special Economic Zone Authority (ASEZA). The study sample consisted of 408 tourists; the Statistical Package for Social Sciences (SPSS) was used to process the study data. The study showed that there was a statistically significant impact (Tangibles, Responsiveness) on the satisfaction of customers in the special economic zone. The study recommends that the facilities and facilities of the restaurant should be taken into consideration. The researcher also stressed that the restaurant should have advanced equipment and equipment to assist the employee in doing business.

Keywords:
Service Quality, Customer Satisfaction, Tourism Services, Aqaba Special Economic Zone Authority

Citations:
Nassar, Mousa Nassar; Al Zoubi, Ali Falah (2018). The Impact of the Restaurants Services Quality on Customers Satisfaction in Aqaba Special Economic Zone (ASEZ). Journal of Social Sciences (COES&RJ-JSS), Vol. 7, No.2, pp.157-171 ; https://doi.org/10.25255/jss.2018.7.2.157.171.

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Journal of Social Sciences (COES&RJ-JSS) Volume 7, No. 2, April 2018 ISSN (E): 2305-9249 ISSN (P): 2305-9494
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