ISSN (E): 2305-9249
ISSN (P): 2305-9494
The present study aims to diagnose and indicate the reality of training programs in the Ministry of Tourism and Antiquities in Jordan, through a statement of fact included international standard requirements of ISO 10015 in the training programs, and their impact on the performance of employees in the Ministry of Tourism and Antiquities, where is the international standard ISO 10015 specialized training and upgrading the quality of human resources, given their importance in the best condition of high levels of functional efficiency, the study was based on data processing on the descriptive and analytical approach, quantitative approach overall in the analysis operations, has been designed questionnaire, which contained clauses items of international standard ISO 10015, which was used stratified random sample, which consisted of 50 workers in the Ministry of Tourism and Antiquities. The study results showed weakness in the identification of training needs and training programs according to the international ISO standards ISO 10015, and confined to the traditional aspects, the study recommended the need to include the approved training strategies at the Ministry of Tourism and Antiquities of Jordan international specification standards ISO 10015 at all based on identifying the needs of training programs; the aim achieving greater efficiency in the performance of staff, and based on the achievement of quality and excellence, which will reflect positively on the performance of employees in the tourism sector.
Article History:
Received Date: 1st September 2016; Revised Date: 1st October 2016; Acceptance Date: 1st November 2016; Publication Date: 1st July 2017
Keywords:
International Standard, ISO 10015, Training Programs, Jordan
Citations:
Bazazo, Ibrahim; Alshatnawi, Ehab Abdul Raheem; Jawabreh, Omar; Alshawagfih, Kafeh Fare Alnahar (2017); The Effect of Adopting the International Standard (ISO 10015) in Training Programs on the Performance Quality of the Workers at the Jordanian Ministry of Tourism and Antiquities; Journal of Social Sciences (COES&RJ-JSS), Vol.6, No.3, pp:694-708; DOI: 10.25255/jss.2017.6.3.694.708.
