Volume 2, No.2, April 2013 Issue

The role of counselling in changing employee behaviour:
A Casestudy of
Bulawayo Premier Service Medical Aid Society (PSMAS) in Zimbabwe.
Mapira Nyasha, Chazuza Tendai, Mlingwa Margret Makaita,
Taguma Tasiyana, Katsuro Pension, Negwaiya Edward,
Mugozhi Farirepi, Chimbindi Vhuramayi and Mapira Bigboy.
pp 71-81

Abstract

The research sought to assess the role of workplace counselling in changing employee behaviour. The research was carried in the form of a case study, in which a sample of 55 employees from a population of 120 employees was used. Stratified random sampling procedure was employed in selecting elements from 20 managers and 100 general workers respectively. Questionnaires and interviews were used in triangulation to collect data on the sample. After analyzing the collected data, it was found that employees have high respect for the role of workplace counselling arguing that it reduces rate of absentiseem, grievances, hearings and dismissals. It was also found that some employees feels that counselling is a waste of resources because it is used by managers as a way of suppression and torture of vibrant employees in the name of disciplinary counselling.

Key words
Bullying, Counselling, Workplace counselling, Employee, management, counselling role, and behaviour attributes

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