Conference Proceedings
(COES&RJ-CP4-3)

ISBN(E): 978-969-9347-78-6 ISBN(P): 978-969-9347-79-3
Conference Theme
6th Scientific & Research Conference on
New Trends in Business, Management and Social Sciences
(COES&RJ-TK17/2)
venue: Shogun - 3 (Meeting Room)
Nippon Hotel
Taksim, Istanbul, Turkey
Conference date: 19-20 September 2017

S.No.	Title	Page No.
i	Front Matter: COES&RJ-CP4(3)	i-x
1	The Relationship between Customer Relationship Management (CRM) and Marketing Performance (With comparing state-owned and private banks in Iran) Prof.Dr. ?ükrü Yaprakl, Sanam Eivazzadeh	1-14
2	The relationship between biomass energy and economic growth in OECD countries Yrd. Doç. Dr. Fatma Fehime AYDIN, Ar. Gör. Mustafa TORUSDA?	15-28
3	Disruptive Digital Technologies as Innovation Key-drivers for Crafts Enterprises and Service Providers Carsten Kirschner, Raphael Murswieck, Wiebke Geldmacher, Matthias Dünnweber	29-42
4	The efficiency of human resources in Islamic Banks Mrs. Dr. Boufatah Keltouma Yasser	43-50
5	The September 11th and Amman Hotel Explosion Incidents Impacts: The Case on the Incoming Tourism in Jordan Dr. Rami Muhammad Al-Dhoun, Dr. Ra'ed Masa'deh, Prof. Musa Al-Lozi	51-67
6	Security and Political Events Effects on Incoming Tourists through Border Crossings during the Period (1987-2014) Dr. Rami Muhammad Al-Dhoun, Dr. Ra'ed Masa'deh, Prof. Musa Al-Lozi	67-93
7	The Role of Knowledge Management on Organizational Crisis Management: A Literature Review Abdullatef Alkandari, Dr. Ra'ed Masa'deh, Prof. Musa Al-Lozi	94-112
8	Knowledge Management and its Impact on Organizational Crisis Management: An Empirical Study of the Armed Forces in Kuwait Abdullatef Alkandari, Dr. Ra'ed Masa'deh, Prof. Musa Al-Lozi	113-143
9	The Role of Administrative Empowerment on the Work Teams Performance: A Literature Review Wea'am Aref Khalayleh, Dr. Ra'ed Masa'deh, Prof. Musa Al-Lozi	144-159
10	The Impact of Administrative Empowerment on the Work Teams Performance in Jordanian Income and Sales Tax Department Wea'am Aref Khalayleh, Dr. Ra'ed Masa'deh, Prof. Musa Al-Lozi	160-184

Conference Proceedings (COES&RJ-CP4-3)

Join our mailing list

Conference Proceedings
(COES&RJ-CP4-3)