Conference Proceedings
(COES&RJ-CP4-3)

ISBN(E): 978-969-9347-78-6 ISBN(P): 978-969-9347-79-3
Conference Theme
6th Scientific & Research Conference on
New Trends in Business, Management and Social Sciences
(COES&RJ-TK17/2)
venue: Shogun - 3 (Meeting Room)
Nippon Hotel
Taksim, Istanbul, Turkey
Conference date: 19-20 September 2017
S.No. Title
Page No.
Front Matter: COES&RJ-CP4(3)
i-x

The Relationship between Customer Relationship Management (CRM) and Marketing Performance (With comparing state-owned and private banks in Iran)

Prof.Dr. ?ükrü Yaprakl, Sanam Eivazzadeh
1-14

The relationship between biomass energy and economic growth in OECD countries

Yrd. Doç. Dr. Fatma Fehime AYDIN, Ar. Gör. Mustafa TORUSDA?
15-28

Disruptive Digital Technologies as Innovation Key-drivers for Crafts Enterprises and Service Providers

Carsten Kirschner, Raphael Murswieck, Wiebke Geldmacher, Matthias Dünnweber
29-42

The efficiency of human resources in Islamic Banks

Mrs. Dr. Boufatah Keltouma Yasser
43-50

The September 11th and Amman Hotel Explosion Incidents Impacts: The Case on the Incoming Tourism in Jordan

Dr. Rami Muhammad Al-Dhoun, Dr. Ra'ed Masa'deh, Prof. Musa Al-Lozi
51-67

Security and Political Events Effects on Incoming Tourists through Border Crossings during the Period (1987-2014)

Dr. Rami Muhammad Al-Dhoun, Dr. Ra'ed Masa'deh, Prof. Musa Al-Lozi
67-93

The Role of Knowledge Management on Organizational Crisis Management: A Literature Review

Abdullatef Alkandari, Dr. Ra'ed Masa'deh, Prof. Musa Al-Lozi
94-112

Knowledge Management and its Impact on Organizational Crisis Management: An Empirical Study of the Armed Forces in Kuwait

Abdullatef Alkandari, Dr. Ra'ed Masa'deh, Prof. Musa Al-Lozi
113-143

The Role of Administrative Empowerment on the Work Teams Performance: A Literature Review

Wea'am Aref Khalayleh, Dr. Ra'ed Masa'deh, Prof. Musa Al-Lozi
144-159

The Impact of Administrative Empowerment on the Work Teams Performance in Jordanian Income and Sales Tax Department

Wea'am Aref Khalayleh, Dr. Ra'ed Masa'deh, Prof. Musa Al-Lozi
160-184



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